customer
I logged on to my account and was automatically charged for a monthly membership fee.
I logged on to my account and some how was automatically charged $49.00. I ask for a refund and was denied.
Response from Hello AlphaMay 23, 2023
Hello! Thank you for bringing this to our attention. If you haven’t yet, please message your support team through our secure patient portal. This is to protect your privacy and ensure your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit. At Alpha, it’s our mission to provide each patient with high-quality, personalized care, and we assure you that our team will address your concerns. We appreciate your patience and understanding.