Hello AlphaYour doctor's office is now online. From visits to prescriptions, get board-certified care from home.
Hello Alpha (helloalpha.com) has 6,611 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Paris
Packaging was not discrete at all.
Response from Hello AlphaNov 11, 2020
Hi Paris! Thanks for reaching out. Jasreen here from the Alpha Team. Could you please send us a photo of your package at app.helloalpha.com/messages? We’d be happy to chat with you about any additional suggestions you may have for discreet packaging.
LW
Took a long time to receive my medicine.
Emily F.
My birth control came 4 days late. That meant that i had to restart my system and was off of my medication for 4 days. This is a medication that seriously effects your emotions and hormone levels. It was pretty inconvenient and I now get to experience serious fluctuations in my mood and emotions, as well as anxiety. I love the service but I really just want to get my medications in time, even if it means not getting a cute little freebie or letter about how im an appreciated member. While i like those things, i would rather get my medication either right on time, or even early so that i dont have to be thrown out of my system. I hope this gets better.
customer
Forgot to ship my order and charged my credit card twice
Response from Hello AlphaJun 29, 2020
Hi there! Thank you for reaching out and apologies for any inconvenience this may have caused. Can you please message us at app.helloalpha.com/messages and we can further look into this issue to get it resolved for you?
Heidi C.
Expensive to use even with insurance canceling because of this.
Response from Hello AlphaMay 15, 2020
Hi Heidi, Thank you for trusting Alpha with your care. If you would like to cancel your services, you may send us a message via your patient dashboard at app.helloalpha.com/messages. We're so sorry to see you go. Please do not hesitate to reach out if you have any further questions or concerns.
Sarah G.
You guys clearly do not read or maybe don't care what is written to providers . 3 Things with mental health for me for example. I told her that I had been on a med before and it worked and I was written another it was straightened out later and I wrote out my rx CVS info and it was ignored and was processed as shipping and then that had to be straightened out too. Then she says to see me in 2 wks to follow up there's no reminder and my mental health care is closed. Next I do a skin consult I write about the acne and hair and the med I want and why it's because I've been on it before. I was written a cream for mail delivery and was starting to process. CVS should have still been in there but it wasn't. I even clicked the box do not process for mail and put in the info. I ended up needing a refund. I feel like an ignored patient and I'm a nurse just with covid19 I can't see my Dr
Response from Hello AlphaMay 14, 2020
Hi Sarah - thanks for reaching. We will be giving you a call shortly to better understand your situation and ensure we are providing the best care possible. Please reach out if you have any questions. Best, Jasreen
Amanda S.
Edited Review: I signed up 2 months ago. My medical correspondence was inconsistently responded to - to the point that it took over 2 months to revive any medication. Customer service always seemed shocked, and they said it was a technical issue, and they'd look into it, before it happened again. I'm still planning in using the service, but when asked to write a review, I'm going to be honest.
Response from Hello AlphaMay 11, 2020
Hi Amanda! Thank you for reaching out regarding this. We've just left you a voicemail and send you a message in your patient dashboard to further discuss this. Please don't hesitate to reach out to us at your convenience. Best, Jasreen
Ariel R.
I recieved my birth control in the mail and it wasn't to long of a wait. I definitely am very well pleased. I would recommend alpha medical to everyone!
Response from Hello AlphaMar 18, 2020
Hi Ariel! Thanks so much for your feedback, it's very important to us. We're happy you are pleased with our services. We notice you provided us with a 2 star rating (5 being best, 1 being worst). We'd love to hear from you if you have any feedback or areas of our service that could be improved, which may have led you to giving us 2 stars. Thank you!
