Hello AlphaReviews of helloalpha.com

I don’t have a way to get to a pharmacy in person so I thought this would be a good way to get help for my anxiety. I got prescribed anti depressants and received them in a timely manner, but when the time came for my second prescription to go through they suddenly couldn’t get my information to work. I get my other prescriptions online with this exact same info and it works fine. Re-entered my information 3 times and it still didn’t work. Reached out to the team and a little over a week later I’m told it’s been fixed and I’ll get my tracking number soon. 5 days later I’m out of my first prescription and no tracking and no pills in the mailbox. Reach out once again and they’re saying that it didn’t actually get fixed and to pay with cash. Nope! Now I’m forced to go cold turkey off the pills. The $45 for this service was enough. 🙄

Oh my God! I am not sure who hired the receptionist but she is a very unpleasant unprofessional human being. I overlooked her non chalant, I don't care attitude for several but today was a different ballgame. I will be looking for a different doctor!

They take much longer than 24 hours to get back to you with responses to your questions so it takes over a week to have conversation with a medical provider about a condition after you've paid the $45

Didn’t think ahead of holidays to send out my pills so my birth control got here 4 days late. Now I have to start over.

I did a telehealth appointment for a sinus infection. I filled in the form and about 8-10 hours later my medicines were sent to my pharmacy. I was told my sinus infection was due to a virus and given several allergy meds to pick up from my pharmacy. Five days later I was in the ER having to get antibiotics through an IV because my infection was actually a bacterial one and a severe one at that. So my first and only experience so far hasn’t been great. It’s been two weeks and there’s been no promised follow up the company advertises. However, I do think the company has merit and is worth looking into.

Alpha provides amazing services that most other sites don't, however I do not understand how firstly I was charged for a doctor visit that I never set up and cannot receive my money back for. I was informed the policy has doctor visits under 'non refundable" but in my case $30 just disappeared from my bank account and now I'm being told I can't have it back. A customer service representative called me and basically rushed me off the phone trying to correct me on the pricing when I was never complaining about the price. I just want my $30 I never consented to be taken, back. I work very hard for my money...I am getting through school while I work abd I am divorced so $30 is alot for me. I dont have insurance which is why I use Alpha.

I don't understand why i'm paying double what my first 2 billing were.

Feels like they hardly even read what I write or ask for