Hello!
Thank you for bringing this to our attention. If you haven’t yet, please message your support team through our secure patient portal. This is to protect your privacy and ensure your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit.
At Alpha, it’s our mission to provide each patient with high-quality, personalized care, and we assure you that our team will address your concerns.
We appreciate your patience and understanding.
UN
Uno N.
Terrible
Terrible all done online no personal interaction. Everything is done over email there's no interaction there's no telephone number the nurse practitioner seem more worried about whether or not I can afford the medication through my insurance. I guess it never occurred to her then not everyone is poor and insurance dependent for medication some of us can afford to pay out of pocket.
Response from Hello AlphaAug 16, 2023
Hello!
Thank you for bringing this to our attention. If you haven’t yet, please message your support team through our secure patient portal. This is to protect your privacy and ensure your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit.
At Alpha, it’s our mission to provide each patient with high-quality, personalized care, and we assure you that our team will address your concerns.
We appreciate your patience and understanding.
CU
customer
If I could give a zero
If I could give a zero, I certainly would. This service is a complete joke. First they don’t accept insurance, then the pharmacy only accepts cash payments, then they just charge you for no services rendered and make up shipping details. Never received anything from them. Impossible to call and talk to anyone. The costumer service is such a waste of time. This is a crook service. Do not use them.
Response from Hello AlphaAug 11, 2023
Hello!
Thank you for bringing this to our attention. If you haven’t yet, please message your support team through our secure patient portal. This is to protect your privacy and ensure your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit.
At Alpha, it’s our mission to provide each patient with high-quality, personalized care, and we assure you that our team will address your concerns.
We appreciate your patience and understanding.
KG
Kelly G.
Still not doing what they said they would
8/14/23 Update:
The patient advocate reached out to me asking to still help in completing my Prior Authorization, of which I was Leary of still allowing them to help, but agreed to still let them help. That was the last I heard from the patient advocate manager… but Jacob with the hello alpha chat team was back at it again, patient blame/shaming me, instead of just following the instructions for my ins. they asked for, of which I provided. Jacob if the PA had been called in, or if someone called to update the existing one, like I’ve asked for … 6 times now, we wouldn’t be having this issue….
I gave specific instructions on what my insurance needed in order to approve a prior authorization, and they repeatedly never followed. I did the leg work, as it describes on their site, the questions to ask your insurance, what diagnosis are needed for the medication, what the copay may be, and more. I specifically stated that the doctor needed to call the number I was provided to submit the prior authorization, I asked if they could please update the prior authorization, switched to a different medication, where I also gave them the information to call that same # for prior authorizations, and they NEVER did, decline after decline. My insurance told me the PAs were auto declined bc the provider didn’t do these things/ instructions. So mad after
1 year using their service that it’s a total joke. Try all you want to get the physician to call in your PA they never will.
Response from Hello AlphaAug 11, 2023
Hi Kelly,
Thank you for bringing this to our attention. If you haven’t yet, please message your support team through our secure patient portal. This is to protect your privacy and ensure your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit.
At Alpha, it’s our mission to provide each patient with high-quality, personalized care, and we assure you that our team will address your concerns.
We appreciate your patience and understanding.
KI
Kitty
Wasted $50 to chat with someone…
Wasted $50 to chat with someone claiming to be a doctor and got no help.
Response from Hello AlphaAug 9, 2023
Hi Kitty!
Thank you for bringing this to our attention. If you haven’t yet, please message your support team through our secure patient portal. This is to protect your privacy and ensure your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit.
At Alpha, it’s our mission to provide each patient with high-quality, personalized care, and we assure you that our team will address your concerns.
We appreciate your patience and understanding.
CU
customer
Outside of insurance network
I wish someone would have told me immediately that hello alpha does not work with my insurance provider. I even initially asked for some reassurance prior to fully committing to a membership. It was very difficult to navigate the website to check. I paid for a membership and wasn’t able to get the services I needed.
Response from Hello AlphaAug 8, 2023
Hello!
Thank you for bringing this to our attention. If you haven’t yet, please message your support team through our secure patient portal. This is to protect your privacy and ensure your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit.
At Alpha, it’s our mission to provide each patient with high-quality, personalized care, and we assure you that our team will address your concerns.
We appreciate your patience and understanding.
CU
customer
Emailed them multiple times and they…
Emailed them multiple times and they never sent my script in. Canceled after a week.
Response from Hello AlphaAug 7, 2023
Hello!
Thank you for bringing this to our attention. If you haven’t yet, please message your support team through our secure patient portal. This is to protect your privacy and ensure your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit.
At Alpha, it’s our mission to provide each patient with high-quality, personalized care, and we assure you that our team will address your concerns.
We appreciate your patience and understanding.
CU
customer
The Alpha company charged me twice…
The Alpha company charged me twice without my permission and now they said they wont refund me.
Your are stealing from me. shame on you and your goddamn company.
Response from Hello AlphaAug 7, 2023
Hello!
Thank you for bringing this to our attention. If you haven’t yet, please message your support team through our secure patient portal. This is to protect your privacy and ensure your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit.
At Alpha, it’s our mission to provide each patient with high-quality, personalized care, and we assure you that our team will address your concerns.
We appreciate your patience and understanding.
