Ezekiel
I don’t think it works...
I don’t think it works...

Your doctor's office is now online. From visits to prescriptions, get board-certified care from home.
Hello Alpha (helloalpha.com) has 6,611 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Ezekiel
I don’t think it works...
Stephanie T.
Honestly, I pay a lot of money for my Latisse and I’m having a hard time understanding why I received a box that was crushed. It’s a bad look. If I had a script filled at CVS they wouldn’t give me a smashed box. It’s not like I’m receiving an open or broken box discount for my Alpha Medical order.
Response from Hello AlphaMay 25, 2021
Hi Stephanie - We're so sorry to hear about this! Our Care Team has reached out to you in your patient dashboard at app.helloalpha.com/messages and will be able to further assist you there.
Sharon M.
The process was not the easiest thing to go through. Then I wasn't sure if I was going to receive my order or not. The product was a little higher than I thought I would pay
Florence T.
I love Alpha medical for how easy it is to change prescriptions for birth control and I love being able to asynchronously communicate with my doctor. It takes away the awkwardness of an in-person visit to the doctor, and being able to pick up my birth control from my mailbox instead of a pharmacy is great. Alpha has also sent me nice, good quality extras in my packages like masks, and small mirrors. The bad thing I have to say about Alpha medical is that the doctor did not inform and prepare me well enough for my depoProvera shots. I read all the information they messaged me and all the instructions and warnings in the prescription pamphlet, but it didn’t inform me to rotate injection sites. As a regular consumer and not a nurse or physician myself, there is no reason for Alpha to assume I knew everything to do without being told. Because of this, I have a noticeable dent in my thigh from atrophy/scarring of my shot. I really wish someone had told me what to do, because this deformity could have been easily prevented.
Faith K.
Got the birth control. Was charged drastically different than what I expected and it took longer as well.
Sheila O.
I rely on my prescription getting to me on time and unfortunately, that was not the case this last month. They did replace it but it was late.
Melissa F.
I received the product pretty quickly but overall I’m disappointed. The communication was really bad. I never knew what was happening next or if anyone was receiving my responses. I had no idea when my product was coming (the only thing I saw told me the order would be almost a month so I almost cancelled it and made a dr appt). This company/brand seems almost identical to Rory but with an order I placed with them, I got communication every step of the way.
Response from Hello AlphaMar 13, 2021
Hi Melissa! Thank you so much for writing in. We are always seeking ways to improve Alpha to better fit the needs of our patients. We've taken a look at your profile and responded to you via your patient dashboard at app.helloalpha.com/messages. Please don't hesitate to reach out if you have any additional questions or concerns!
Company
The test came very quickly in the mail. I mailed it out on March 1st and haven’t heard anything back in 11 days. I’m pretty sure the test was time sensitive. Now I’m concerned the test might not be accurate.
Response from Hello AlphaMar 11, 2021
Hi there! Thanks for reaching out. Daley here with the Alpha Support Team. Please write to us here via app.helloalpha.com/messages. Rest assured, we will work diligently with you to resolve these issues. Thank you in advance for your continued patience and understanding!