Hello AlphaYour doctor's office is now online. From visits to prescriptions, get board-certified care from home.
Hello Alpha (helloalpha.com) has 6,611 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 5,240 reviews with 5 stars · Clear filters
Melissa M.
Great treatment. Fast shipping on prescription.
Response from Hello AlphaOct 31, 2022
Thank you so much for sharing your experience and for your kind words! We appreciate the time you took to leave this review. We’re grateful for patients like you, and look forward to your next visit with us.
Kim S.
Update: I voiced my concern here about the lack of communication, and I heard back from them today, finally! They reviewed my records, called in my prescription and I'm on my way to better health. I'm so glad that I had not jumped ship and tried a different site because my experience with hello Alpha up until a week ago had been completely amazing. I understand they have gotten bogged down with so many requests lately, but it seems like they are trying to do their best. I am happy with my service and I will continue with them. Original issue: A week ago which was last Saturday I sent a message about my care and haven't heard back since. I sent an additional note through the messaging system days later and still nothing. 72 hours was when I was supposed to be reached. I'm needing info ony medication they started me on and now I'm concerned I need to find another avenue. 😥 I paid my $35 check up fee, sent my photo and did my part for my appointment and feel like I wasted my time. There's no number to try to call and I'm at a loss. I recommended them to another friend who signed up with Alpha over 72 hrs ago as well and nothing from them for her either. 😥
Response from Hello AlphaOct 28, 2022
Hi Kim, Thank you for contacting us. We apologize for the inconvenience(s) that you have experienced. At Alpha, we strive to provide the best care possible to our patients. Could you please let us know the email address that is associated with your helloalpha.com account so we can reach out to you through your messaging portal and address any concerns that you may have? Alternatively, please write to us at https://app.helloalpha.com/messages, and one of our staff will be happy to assist you. Thank you! Sincerely, Alpha Care Team.
Anne H.
Alpha Med has been great. Their consultations are reasonably priced & they listened to my concerns & helped solve them. Thanks!
Response from Hello AlphaMay 16, 2023
Hi Anne, Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
Lora D.
Fast and accurate service
Response from Hello AlphaMay 16, 2023
Hi Lora, Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
Hay
I love the responsiveness I receive. Even if it has been taking longer due to them being very overwhelmed I always receive a response. I am extremely happy with the service I have received.
Response from Hello AlphaMay 16, 2023
Hi Hay, Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
Shatacia
This company provides excellent, prompt, and accurate service every time I have used them.
Response from Hello AlphaMay 16, 2023
Hi Shatacia, Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
Stevie A.
Easy and fast delivery! Always on time!
Response from Hello AlphaMay 16, 2023
Hi Stevie, Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
Alexandria H.
I was approved for a prescription but it was never sent to my pharmacy. This is the second time I’ve used Alpha Medical. Did not have an issue the first time. I messaged Alpha medical 3 days ago just to have them tell me to look at the message sent by the physician. Called my pharmacy and they still do not have my prescription. Why would they tell me to look at a message when I clearly stated I have not received my prescription yet? Very unhappy. Update: The same day shortly after I posted this review alpha medical reached out to me and they were very apologetic. Within two days or so I had my prescription. I am happy they resolved the issue but wish whoever read the messages actually read them. I do recommend Alpha Medical though. They are easy to use for the most part.
Response from Hello AlphaOct 20, 2022
Hi Alexandria - thanks for writing in. Our care team will be reaching out to you in your Alpha patient dashboard regarding this: app.helloalpha.com/messages Please do not hesitate to message us if you have any additional questions or concerns.
