Hello AlphaReviews of helloalpha.com

Alpha is usually great but, this time around my prescription bottle was broken and all the pills were on the bottom of the bag. I had to scoop them out of the bag and I needed the prescription so I put them in my old pill bottle to take.

Takes longer than 24 hours to get a response and i didnt feel the provider was responsive or considerate of reactions off medication

In all my previous interactions with my first provider, Ashley Bell, I got fairly prompt responses (within the 24 hour window). My provider this time, Courtney Bolick, would take days to respond, and it seems like she somehow disabled my ability to reply to her messages? So each time I wanted to answer her question, or ask one myself, I had to create a whole new message. It also took her multiple days to reply to my messages. I still have a message to her that hasn't been replied to yet. She had suggested an as needed medication for anxiety, and I indicated my interest, but I haven't seen it in my medications.

Cancelled after attempting to change shipment further apart- never happened

I only got my pregnancy tests I ordered but never received my birth control

Difficult to connect with and to solve issues ,,,,

Responsive when it is convenient for them. Lacking in true care, really only checking boxes and prescription costs are NOT straightforward at all.

I was trying out this website until my new health insurance kicked in and I was happy to see that I was able to get my medication for relatively fair and decent prices, that is until they charged me almost twice the amount for a medication AFTER I paid for my medication. I paid for my visit and medication up front and then a week later was charged a higher amount without any sort of reason. I tried to get in contact with customer service to understand why the price suddenly changed or why I wasn't at least told upfront that my medication price had increased, and didn't get an answer. It took me contacting my bank for them to reach out to me but they still didn't explain why I was charged a much higher amount or why. I feel like I would not have received an answer if I didn't reach out to my bank to help. I am still in the process of asking for clarification as to why the medication price changed and they charged me twice, and have just been answered condescendingly with "Who told you that it would be this price?" Despite the actual website itself, and the checkout screen telling me it was that price. Oh and me paying that price. So far I'm happy with my provider but I'm not happy at all that they charged me twice and didn't tell me why or give any reason. I will continue my service until my new insurance kicks in, but so far I'm not happy and if you're looking into signing up with them, just know that the price of your medication you pay for might randomly skyrocket and they won't tell you why or when it does.