Hello AlphaReviews of helloalpha.com

Prescribed a prescription for the wrong symptom. (They need to fix the wording of questions in the PCOS assessment.) Customer service is by text strings, and customer service couldn’t seem to see or keep track of what I’d asked or been told previously while trying to get prescriptions to pharmacy; twice CS referenced a completely different service than what I was using. I feel like I maybe wasted my money and time here. When I asked about the wrong symptom, I basically got a “okay, noted” from the provider, with no mention of addressing the correct symptom. So, I’m calling it. But I love the idea and hope maybe I just was a service exception.

The process is easy to sign up for but the follow up on your healing process is lacking in attentiveness.

Paid $30 for out of pocket medication to be mailed prior to a business trip. Have at least 10 days notice and asked for options. Had to follow up since never heard back. Medication was never sent, and $30 was never returned. Had to pay out of pocket to pick it up from a local pharmacy on my way out of town. Such a bummer, normally wonderful assistance.

Customer service seems disorganized.

I received my package late! :( I was really confused because I got an email saying it was being shipped, and then got another one a week (or even more) later that again said it was being shipped so I got it later than I should have. I ran out of my medication before I got the new one, so I really hope this doesn't happen again.

Sent out my medication late because I didn't login to confirm something.

Very easy to fill out the information and get the medication you need without leaving home. Very affordable prices. My only concern is when it comes time to refill my prescription next month. I am not sure yet if I will have to pay for an additional "visit" or if they can just refill my medication. The bottle says no refills on it so that is why I am concerned. Update each month a new "visit" is required in order to get a refill. That makes it $70 a month to get your medication so in the end it doesn't really save me money.

My package says it was delivered but it isn’t here :(