customer
Not as good as it used to be
HelloAlpha used to be great, My wife actually has a yearly subscription, but the last time my wife and I used it, we were told to “go get in-person care”. Isn’t the point of telehealth so you don’t have to go out and see a Dr? Especially if you don’t have a PCP when you’re not feeling well, which means you have to go out and spend Hours at an Urgent Care or ER. I understand being cautious, but for my experience I have Covid, and the Dr wouldn’t even call in the plaxovid, bc I had chest congestion too. Like, I’m smart enough to know when I need to go to the ER, if I get worse or have trouble breathing, you’d think they’d at least help me and give me the medicine to help. So I paid $, just to be told to get a second opinion, even though I knew I had Covid. I ended up having to find and use a different telemedicine program and got the medicine no problem. I did take take the HelloAlpha Drs advice though, and found a PCP, so I probably won’t be using this service anymore.
Response from Hello AlphaNov 7, 2023
Hello! Thank you for bringing this to our attention. If you haven’t yet, please message your support team through our secure patient portal. This is to protect your privacy and ensure your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit. At Alpha, it’s our mission to provide each patient with high-quality, personalized care, and we assure you that our team will address your concerns. We appreciate your patience and understanding.