Hello AlphaYour doctor's office is now online. From visits to prescriptions, get board-certified care from home.
Hello Alpha (helloalpha.com) has 6,611 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 179 reviews with 2 stars · Clear filters
Sam
I have never received a delivery from them. Definitely not worth it
Response from Hello AlphaJun 12, 2022
Hi Sam, We sincerely apologize that you did not receive your medication. We have sent you a follow up from your patient dashboard - https://app.helloalpha.com/messages. We look forward to speaking with you more about this and finding a resolution. Thank you!
Melanie A.
I feel like I just paid 330.00 and I got charged again for the next dose. Out of control expensive. I thought it covered a year worth. 😭
customer
I have now received 3 refills of my prescription within one week. I didn't need any to begin with but I have gotten 3 bottles. I was over charged for the duplicate orders and I am now canceling my subscription.
Response from Hello AlphaApr 12, 2022
Hi, Our care team will be reaching out to you in your Alpha patient dashboard regarding the issue(s) you have described. Please do not hesitate to message us if you have any additional questions or concerns.
Nick
Great idea, poor execution.
Response from Hello AlphaApr 1, 2022
Greetings, Thank you for contacting us. We apologize for the inconvenience(s) that you have experienced. At Alpha, we strive to provide the best care possible to our patients. We'd like to look into your account further to see what's going on. Can you please message us at app.helloalpha.com/messages? We'll be able to further assist you there. Thanks!
customer
I had been sick with a fever and needed medical attention and was told that I had taken antibiotics before which I had not. That was my reasoning for asking for some medication. However, I went through my insurance and got the help I needed but, paid you for nothing. Thanks
Response from Hello AlphaMar 31, 2022
Hi, our care team will be reaching out to you in your Alpha patient dashboard regarding the issue(s) you have described. Please do not hesitate to message us if you have any additional questions or concerns.
Kelly C.
Used to be more reliable. Physicians would check in regularly and ensure refills were shipped well before running out. I’ve had two order issues and my partner has been waiting on a script for months. Hopefully it will restabilize soon.
Amy W.
It is well documented in my file what my insurance will cover; however, Alpha continues to submit the wrong Rx so it gets denied and then I'm asked to pursue prior authorization or cash pay. It is frustrating and time-consuming to go around and around with Alpha team members about this every 3 months, especially when the notes are in my file about what is covered and the script hasn't been changed. Please better train team members to review files to ensure this run-around doesn't keep happening.
Response from Hello AlphaMar 2, 2022
Hi Amy, Thank you for your feedback! We never want to disappoint our patients and your input is very valuable to us. Please reach out in your patient dashboard (https://app.helloalpha.com/messages) if you would like to further discuss this or if you need any additional assistance, we are always happy to help!
Christina P.
While a convenient service, it has taken a long time for a response addressing my concerns about a prescription they prescribed. Additionally they refused to offer an alternative m, when there clearly are alternatives, in their response.
Response from Hello AlphaFeb 28, 2022
Hi Christina, our care team will be reaching out to you in your Alpha patient dashboard regarding the issue(s) you have described. Please do not hesitate to message us if you have any additional questions or concerns.
