Destiny H.
They need better service and an actual phone number
I believe they could have a phone number so when you have a problem you can reach them easily. Having to keep leave messages in the email and by logging into your account is not good because they never respond right away. The payment processing is crazy because the minute you say you want your birth control subscription started they immediately charge the card on file . Thats fine but there's no way you can process a payment that day when there's no money on the card. They did that to me . But I didn't update my payment method until February 10th and my address so there's no way the payment was processed on February 9th with no money on the card. So they sent it to my old address anyway. That wasn't cool. I'm just glad they gave me a refund. But that will be the last time I deal with them. I had to end up getting birth control from somewhere else.
Response from Hello AlphaFeb 15, 2022
Hi Destiny, Thank you for your feedback. Our care team will be reaching out to you in your Alpha patient dashboard regarding the issue(s) you have described. Please do not hesitate to message us if you have any additional questions or concerns in your Alpha patient dashboard app.helloalpha.com/messages Sincerely, Alpha Care Team