Hello AlphaReviews of helloalpha.com

*** editing to say thank you for resolving my issue. It was swiftly and courteously fixed as soon as I posted this review** Alpha was great the first time I used it, around January of 2023. Now the customer service has fallen off a cliff. Twice they have sent my prescription to an old pharmacy, after I moved and asked them to delete the pharmacy on file and send the prescription to my house. Now I've been chasing customer service with messages almost every day for 3 weeks, with no reply. I still don't have my meds. I'm so frustrated and disappointed with this service - it should not be so hard! Also, the UX of the app is terrible. The message system is very confusing and it's counterintuitive to not be able to reply directly to a message. And it's insane that I can't go into my own profile to change or delete the pharmacy preference. If I could do that myself, rather than relying on Alpha customer service, I would have received my prescription 3 weeks ago.

I have had multiple issues there is a lag between communication and when I was advised my lost package would be sent out I wasn’t informed I was going to be charged. I don’t mind it just a heads up would have been nice I never received a follow up after I asked why I was charged. I work in a space where follow up is VERY important as this indicates my case was closed after the person assigned didn’t want to deal with it anymore. Like yes my package was delivered and my email updated. I’ll give credit for that at least.

While I love this service, the price is increasing so quickly I don’t know if I will be able to keep it.

Your pharmacy switched from fedex to ups, my package was missing with no tracking information for days. The only way to reach alpha medicine is via a message on my account. It has been days and I have had no response. There is no phone number or other recourse. I find it absolutely unacceptable that a company providing medical care and prescription medication would be completely unreachable.

I couldn’t get something important done today. No solution, horrible communication (none)

My prescription ended, I tried 3x to get it refilled and it kept coming back as unable to fill. Turns out it was due to an incompetent pharmacist running my insurance incorrectly… so irritating.

At first I would have said 5 stars, but they sent me a duplicate medicine through their online pharmacy after I already picked it up from my local pharmacy. Which means my insurance was charged twice. I’m still dealing with this issue as instead of fixing it, they keep trying to come up with ways to make me fix it, ignore it, or have me keep it (even though my second round should go up in dose). It is very frustrating.

I have had several issues with medication being shipped after I was told the order was cancelled. Also, every response I get sounds like it’s computer generated, some don’t even make sense in response to what I’ve said, for example: I messaged to say I was having trouble with side effects of saxenda and would like to change medications. I response, I got a message saying glad it’s going well, we will renew your saxenda prescription for 3 months, then I messaged to cancel the order, was told it was canceled and got a shipping notification several days later. The concept of alpha is good, but the quality needs major work