customer
Not responsive to questions in a timely…
Not responsive to questions in a timely manner and charged for unnecessary visit with no treatment.
Response from Hello AlphaFeb 1, 2024
Hello! Thank you for bringing this to our attention. If you haven’t yet, please message your support team through our secure patient portal. This is to protect your privacy and ensure your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit. At Alpha, it’s our mission to provide each patient with high-quality, personalized care, and we assure you that our team will address your concerns if they have not done so already. We appreciate your patience and understanding.



