Brittney T.
No one gets back to me for a few days…
No one gets back to me for a few days and it has taken WEEKS for prior authorization with no updates unless I ask. I should be starting my next shot tomorrow but they still have not responded to me.
Response from Hello AlphaFeb 15, 2024
Hi Brittney, Thank you for bringing this to our attention. If you haven’t yet, please message your support team through our secure patient portal. This is to protect your privacy and ensure your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit. At Alpha, it’s our mission to provide each patient with high-quality, personalized care, and we assure you that our team will address your concerns. We appreciate your patience and understanding.



