Hello AlphaReviews of helloalpha.com

I loved alpha up until recently. I have heard back from all of my other visits but the weight loss one, i have not. I will be out of medicine tomorrow, and will have to switch to another platform if this is how it’s going to be from here out. I don’t understand how other people are getting replies the same day but most of us have been waiting over a week???

For the past few months aloha has been great ! This month I haven’t heard from anyone. Said it would take UP to 72 hours and I am now beyond that. I am also without my medication now which is not a great thing. I understand they are overwhelmed but they shouldn’t have taken on extra patients or hire more people ! It’s hurting the customers that were with them. Some people that just started using alpha are getting same day service. It’s not right.

I have paid and am still waiting to hear anything from Alpha. It has been over 72 hours and no one has replied to my messages or the voicemail that I left on their phone. I chose alpha for my medical needs because I’ve heard they are good company to go with but at this point I’m frustrated because I haven’t received any communication. On every review alpha comes back and says send a message and we will address your concerns but no one addresses my concerns now.

I really hate having to write reviews like this, but I am so disappointed with my experience. I used Alpha Medical about a month ago for the first time and had a smooth experience. However, I completed my return visit on October 20th to refill my prescription, and was charged the appointment fee, but have not heard back from my provider. I am due for my next dose today and have no medication to take and still have not heard anything. All I've received is an automated message from the Alpha Team stating that they are receiving unprecedented numbers of visits and my provider will be with me shortly.

I’m frustrated because this company appears to have taken on more than they can handle. It’s been over 72hrs since my refill request without response. I know they are busy, but they haven’t communicated through their platform at all. I’ve also tried to send them a message to switch pharmacies from what I originally requested the doctor sent it to, but also no response. I’d recommend them in the past, but for now I’d avoid until they get everything straightened out.

My first appointment was very quick and responsive. However, I sent a message at 11:30 am on 10/24/22 and it is now 11:50 am on 10/27/22 and I still have not had a response .

I requested that my prescription refill date be pushed out and was given confirmation it would be. Then it shipped anyway on the regularly scheduled date. This isn’t acceptable.

I started using Alpha in July. All was well before the recent increase in business and subsequent significant delay in responses, aside from a minor UX comment. Last month I requested the same dose of medicine via the form but still got a query from doc as to which dose I wanted which caused the whole process to be 7+ days, as each response is 72 hours. This month, I requested an earlier return visit, because I am going in holiday. This was approved. Then, my doc responded at 72 hours saying I approved your new dose but please respond back 30 Oct?! So clearly my original message has not been read or passed on. Either way, this makes me likely to have to take my medicine late due to the delay last month. Poor, impersonal service. UX note- Weight loss requires a fresh visit each time. This generates emails that suggest it’s your first time using alpha which is quite confusing. Alpha- so I write you and wait 3 days for a response anyway? What’s the point!