customer
Got a prescription from an unauthorized…
Got a prescription from an unauthorized prescriber. When trying to contact the company have not had any success with reaching anybody left several messages over several days and no response. The pharmacy has not been successful in reaching the provider as well. A week later prescription has not been filled because the prescriber is unauthorized to prescribe the medication, very frustrating process especially not being able to contact someone to fix the error
Response from Hello AlphaMar 13, 2024
Hello! Thank you for bringing this to our attention. We’re continuing to experience high demand for our services, resulting in longer wait times. Please allow time for our team to respond on our secure patient portal. This is to protect your privacy and ensure your care is safe and effective. We appreciate your patience while we work to improve our response time.



