Hello AlphaReviews of helloalpha.com

Response from Hello AlphaDec 9, 2022

Hi Jessica, Thank you for bringing this to our attention. If you haven’t already done so, please send a secure message to your support team via our secure platform. This is to respect your privacy and ensure your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit. Although there are longer wait times for responses to messages, we assure you that our team will address your concerns. We appreciate your patience and understanding as we work to resolve delays.

Response from Hello AlphaDec 2, 2022

Hi Cassandra, Thank you for bringing this to our attention. If you haven’t already done so, please send a secure message to your support team via our secure platform. This is to respect your privacy and ensure your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit. Although there are longer wait times for responses to messages, we assure you that our team will address your concerns. We appreciate your patience and understanding as we work to resolve delays.

Response from Hello AlphaNov 22, 2022

Hi Beth, Thank you for bringing this to our attention. We’re continuing to experience high demand for our services, resulting in longer wait times. Please allow time for your clinical team to respond on our secure messaging platform. This is to respect your privacy and ensure your care is safe and effective. We appreciate your patience while we work to scale our team to meet this demand. We hear you, and expect to resolve these delays soon.

Response from Hello AlphaNov 16, 2022

Hi Bianca, Thank you for bringing this to our attention. We’re continuing to experience high demand for our services, resulting in longer wait times. Please allow time for your clinical team to respond on our secure messaging platform. This is to respect your privacy and ensure your care is safe and effective. We appreciate your patience while we work to scale our team to meet this demand. We hear you, and expect to resolve these delays soon.

Response from Hello AlphaNov 15, 2022

Hi Allison, Thank you for sharing your continued feedback with us. We appreciate you letting us know how we can improve our service. We take your feedback seriously and will share it with the team. We are unable to provide a response to your specific concerns in a public forum. This is in consideration for your protected health information, privacy, and safety. If you haven’t already done so, please send a secure message to your clinical team via our secure platform. Be sure to choose the corresponding thread for your condition or visit. This is to respect your privacy and ensure your care is safe and effective. Additionally, this will ensure we have access to all relevant information and account details. It may be helpful to know that messages are prioritized based on medical urgency and the order received. Although there are longer wait times for responses to messages, we assure you that your provider will answer your questions.

Response from Hello AlphaNov 11, 2022

Hi Sally, Thank you for bringing this to our attention. We’re continuing to experience high demand for our services, resulting in longer wait times. Please allow time for your clinical team to respond on our secure messaging platform. This is to respect your privacy and ensure your care is safe and effective. We appreciate your patience while we work to scale our team to meet this demand. We hear you, and expect to resolve these delays soon.

Response from Hello AlphaNov 9, 2022

Hi E, Thank you for bringing this to our attention. If you haven’t already done so, please send a secure message to your support team via our secure platform. Be sure to choose the corresponding thread for your condition or visit. This is to respect your privacy and ensure your care is safe and effective. Although there are longer wait times for responses to messages, we assure you that our team will address your concerns. We appreciate your patience and understanding as we work to resolve delays.

Response from Hello AlphaOct 31, 2022

Hi JoAnn, Thank you for bringing this to our attention. We’re continuing to experience high demand for our services, resulting in longer wait times. Please allow time for your clinical team to respond on our secure messaging platform. This is to respect your privacy and ensure your care is safe and effective. We appreciate your patience while we work to scale our team to meet this demand. We hear you, and expect to resolve these delays soon.