Helium 10 Reviews | Read Customer Reviews of helium10.com

Helium 10Reviews of helium10.com

3.3705 reviews
Internet & Software
500 Technology Drive, Suite 450, Irvine, California

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Helium 10

About Helium 10

Helium 10 is a leading SaaS company that empowers e-commerce sellers, brands, and agencies to excel in the competitive worlds of Amazon, Walmart, and beyond. Helium 10's comprehensive suite of software solutions, with 30+ online tools, is crafted to cater to the unique needs of these marketplaces. Whether you are a seller, brand, or agency, Helium 10's wide array of powerful features, including advanced product research capabilities, keyword research tools, listing optimization & management tools, competitor analysis, and efficient inventory management solutions, equips you with the necessary resources to grow your e-commerce business and surpass your competition. By harnessing data-driven insights and offering a user-friendly interface, Helium 10 enables informed decision-making, improved visibility, and maximized sales potential. Join millions of sellers, brands, and agencies who have entrusted Helium 10 to elevate their Amazon and Walmart businesses. Helium 10 is always striving to provide the best software for their users, and launch new and improved tools regularly. Experience an unparalleled e-commerce journey and reach new heights with Helium 10.

Helium 10 (helium10.com) has 705 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.

Also known as: helium10.com
Website: helium10.com
Category: Internet & Software
Location: Irvine, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 52% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Helium 10 reviews

Showing 271 reviews with 1 star · Clear filters

Olivier
Jun 23, 2022
Adtomic never worked and not help
Adtomic (PPC campaign manager) never worked and despite sending emails after emails to support it never got fixed. Price is also ridiculous as if you dont spend the £250/month you wont have all the functions. Thanks for your reply! My name is not Oliver.
Response from Helium 10Jun 28, 2022
Hi Olivier! Firstly, we'd like to say thank you for taking the time to leave us your feedback. Feedback helps us improve our tools and overall company as a whole. We'd like to apologize that you were having issues with Adtomic. I do see that you have contacted our support team and have been in communication with Nina and Raphael. I can assure you that our support team and development team are still digging into your issue. In the meantime, if you're interested, I would love to get one of our Adtomic experts to showcase you a demo and answer any of your questions/concerns regarding the software. If interested, please feel free to e-mail me at [email protected]. Thank you again Oliver, we are here to help, we appreciate your patience and we hope to have a solution for you soon. Have a great rest of your day!
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Mike
Jun 17, 2022
Dishonnest and horrible support
When Helium10 started, they promised the early adopters the premium program for 97$/month and they grandfather us in under the premise of supporting them from the early humble beginnings. The last year they said, sorry you got to pay double the amount to keep the same package and didn't care about the agreement we had with them. They spit on those empty promises although I forwarded them the email confirming our special agreement. To me, this is a total lack of integrity and the dishonesty is shocking. Not only did they modified there plans they ask more money for follow-up usage. Currently their support is completely useless and doesn't care much about your business. I recommend strongly to use other tools out there that are far better than Helium10. Greed got a hold of them....it is no longer what it used to be....stay away at all cost!
Response from Helium 10Jun 28, 2022
Hi Mike! Thank you for taking the time to leave us your honest feedback, we appreciate your time! We apologize for the inconvenience and any trouble this may have caused you. We are definitely here to help! If you can provide me some more information about you and your situation, I would love to get your situation remedied. Feel free to e-mail me at [email protected]. Thank you for your time Mike! Have a great rest of your day and look forward to hearing from you!
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Happypal M.
Jun 4, 2022
Great tools and potential... for a ridiculous price
Great tools and potential, only if you pay $99 a month, because with the basic plan $39 monthly, the tools are useless. There's nothing you can achieve with the $39 plan, and they only tell u after u already paid.
Response from Helium 10Jun 28, 2022
Hi there! We greatly appreciate you taking the time to leave us your honest feedback, thank you! On our website we do have each plan laid out in a comparable drop down chart where you can see what features come with which plan as shown here - https://www.helium10.com/pricing/ Our different plans are meant to cater to all skill levels of sellers, from beginner, intermediate, expert and event large scale businesses/enterprises. We're sorry for any inconvenience we may have caused. We definitely recommend you stay tuned to our social channels to take advantage of any sort of discount/promotion we run to help! Thank you for your time! Have a great day!
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Soulimane A.
May 16, 2022
The Tools are very limited
i believe when i see that i have access to such a tool on the pricing page it means i have access but with them they put limits you can know only after you pay, tried talking with them many times with no results espicially the extention it is not written anywhere that you can use it only couple of times per day then it doesn't show the results anymore
Response from Helium 10May 16, 2022
Hi there! Firstly, we'd like to say thank you for leaving your honest review/feedback, we greatly appreciate it. We're sorry for the inconvenience we may have caused. Upon looking at our pricing page on our website, we do have the Starter planned listed on there with a breakdown/comparison with our other plans (Platinum & Diamond). In the comparison table, you'll see that the Starter plan does have limited uses for the Chrome Extension tools while Platinum & Diamond do not. https://www.helium10.com/pricing/ With that being said, we'd still love an opportunity to help. If you'd like you can e-mail me at [email protected] to discuss further options to help you out. I'll keep an eye out for you e-mail! Thank you again and have a great rest of your day.
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Praful M.
Apr 13, 2022
Problem still not resolved
Problem still not resolved, and we have wasted good 2 hours on the subject. Unnecessary steps were asked to be taken when the problem is at Helium10 side.
Response from Helium 10Apr 20, 2022
Hi there! We apologize for the inconvenience this may have caused, and thank you for taking the time to provide us feedback. I'd love the opportunity to connect you with one of our expert representatives to help further assist you with the problem you were having initially. If you're interested in connecting and/or you have any further questions or concerns, please do not hesitate to e-mail me at [email protected]. Thank you again, and have a great rest of your day!
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David
Apr 10, 2022
Expensive and less features and not accurate results
I try to do many research on finding product in buy box and at the end i end up finding inaccurate results of that specific product. Very Expensive, Less Features and inaccurate results. and also every knowledge video they provide they need money to share with us. or in simple showing there stuff and asking us to buy there plans which are pretty much expensive. Waste of time and money.
Response from Helium 10Apr 13, 2022
Hi there! Firstly, we'd like to say thank you for taking the time to provide your feedback with our tools. I can definitely sympathize with you and would love a chance to assist you with the issue you were having. Would you be open to having one of our experts showcase you a demo to help/assist you with the product you were trying to research? If interested, please go ahead and message us directly here or contact us at [email protected], and we'll make sure one of our representatives gets in touch. Thank you again, and have a great rest of your day!
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Mak
Nov 5, 2021
You can not trust this company
You can not trust this company, We have been promised by the founder in the beginning to join the helium10 by giving us lifetime 50% discount at that time helium10 wasn't even big and now when they have grown now they have removed our discount and forcing us to pay the full price, They deliberately forget the promise they made to us when they need us and now they are grown, they just don't bother. I am actively now looking for the other subscription and going to close my account This company not only cheats but also has the audacity to ask the very people who made them to pay or leave !
Response from Helium 10Nov 5, 2021
We appreciate your concern about our recent updates to our grandfathered Diamond Plan. We fully understand how changes like this can be frustrating. As mentioned in our email, we have added a significant amount of value to our Diamond plan, including Adtomic PPC, Follow Up, Market Tracker, our new Walmart marketplace tools, and more.
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alex
Nov 3, 2021
CANNOT BE TRUSTED
Have been using Helium for years as we had a lifetime 50% off any plan. Today we received an email that they are removing the discount. Just to be clear, they are not raising prices on their website, but simply reverting on their promise. This is not a company worth my or anyone else's trust. It's a company of liars. Why I say this is because not only has my small company been a paying customer over the years but we're paying them with our companies data. How can I trust Helium not to sell my data to 3rd parties? After what they've done I clearly CAN'T - YOU SHOULD NOT TRUST THEM EITHER!
Response from Helium 10Nov 5, 2021
We appreciate your concern about our recent updates to our grandfathered Diamond Plan. We fully understand how changes like this can be frustrating. As mentioned in our email, we have added a significant amount of value to our Diamond plan, including Adtomic PPC, Follow Up, Market Tracker, our new Walmart marketplace tools, and more. The security and privacy are of customers’ data is a high priority and something we take very seriously. We do not, and have not ever released customer data or information to third-parties. To discuss this further, please contact us at 818-873-3214,
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