Helium 10Reviews of helium10.com

Response from Helium 10Aug 8, 2022

Hi Charlene! Thank you for taking the time to leave us your feedback, feedback like yours helps us make improvements across our entire company. We'd like to apologize for any inconvenience we may have caused with your issue. I can assure you that our entire team over at Support is here to help with any issues you may come across. I can see that several support representatives are currently working on your ticket. The reasoning behind our support representatives asking for very specific screenshots, is because we need all the information available to help solve your issue - which in this case would be getting screenshots of your Ad Campaigns in Seller Central. Your ticket with us is still open - please stay in contact with us and we will work internally to help solve your current issue! We appreciate your patience and again we'd like to apologize for any inconvenience. Thank you! Have a great day Charlene!

Response from Helium 10Aug 30, 2022

Hi Paolo! Firstly, we'd like to say thank you for leaving us your honest feedback, feedback like yours helps us make improvements in all areas within our company. We're sorry for any inconvenience or trouble we may have caused. I would love to help be more of assistance and get some more information on your refund issue. If interested, please email me at [email protected] with your Helium 10 account information and I'll be more than happy to further assist you. Thank you again Paolo and I look forward to hearing from you. Have a great day!

Response from Helium 10Aug 3, 2022

Hi there! Thank you for taking the time to leave us your honest feedback, we appreciate it! We're sorry for any inconvenience we may have caused you. When a user wants to "Upgrade" their account, they'll be able to via the user dashboard. Once a user is ready to upgrade, they'll have to confirm twice that they would like to via two call to action buttons - once when a user selects which plan they would like to upgrade, and a second time during a pop out message to confirm the upgrade. The user will only be charged once the user confirms the second pop up "Yes, Upgrade Now". If you have accidentally upgraded your plan, we would be more than happy to assist you with either downgrading your plan back to its original plan or cancelling your plan all together and reimbursing your payment. Again, we'd like to apologize for any inconvenience this issue may have caused. If interested, I'd love to get in contact with you to remedy this situation, please feel free to e-mail me at [email protected]. Thank you again and I look forward to hearing from you! Have a great day!

Response from Helium 10Jul 25, 2022

Hi Casey! Thank you for taking the time to leave us your review, we appreciate it! Firstly, we'd like to apologize for any inconvenience or trouble we may have caused. I can say that here at Helium 10 we're more than willing to help our users with any issues. If interested, I'd love an opportunity to remedy this issue you're currently dealing with. Please e-mail me at [email protected] and I'll be more than happy to further assist you. Thank you again for your time Casey and I look forward to hearing from you! Have a great day!

Response from Helium 10Jul 7, 2022

Hi Layla! Firstly, I'd like to say thank you for taking the time to leave us your honest feedback, we greatly appreciate it. We'd like to apologize for the inconvenience and the trouble this situation may have caused. We can definitely understand your frustrations with your situation. We understand that people may not want to fully cancel their memberships, hence the reason why we offer users the option to either momentarily pause their account or fully cancel their membership. During the cancellation/pausing process on our dashboard, our system will give out a pop-out message stating either your subscription was paused, or cancelled. If the account was paused, you would have received another e-mail prior to your renewal - where if it was paused by mistake and the intended action was to cancel, you would be more than welcome to reach out to us and our support team to cancel the membership as we're here to help! While we understand that you were charged for two months since your renewal, we were more than happy to accommodate you with at least a refund for the one of the months you were charged since you thought you cancelled your account originally. I again apologize for any inconvenience we may have caused and we appreciate your time. Thank you and have a nice day!

Response from Helium 10Jun 30, 2022

Hi Danielle, Thank you for taking the time to leave us your feedback, feedback in general helps us make improvements to not only our tools but the overall company. We'd like to apologize for any inconvenience we may have caused. We allow members to cancel their monthly membership anytime they want! Cancelling a membership does not require any contact with one of our team members, you can simply cancel the membership through your dashboard on the Helium 10 website as displayed here: https://kb.helium10.com/hc/en-us/articles/115000162273-How-Do-I-Cancel-My-Active-Helium-10-Subscription- Our system shows that there was no attempt to cancel the membership from both the dashboard or through contacting our support team, hence the reason why the charges to your account were still being processed. While I understand your frustration, our system does automatically send out monthly invoices when users are charged to the e-mail associated to the account as well as charges would have showed up to your personal bank/credit statements - if charges are still being processed this means your subscription is still active. With those system in place, if one sees being charged for Helium 10, then a user can act on it immediately and decide to keep or cancel the service. I am so sorry that you were unaware of the charges, but unfortunately due to our polices shown here - https://www.helium10.com/terms-and-conditions/ we are unable to process a refund for the duration of your plan.

Response from Helium 10Jun 29, 2022

Hi Kapil! Firstly, we'd like to say thank you for leaving your honest feedback. Feedback like yours helps us make necessary changes/updates to our tools and overall company. We're sorry for any inconvenience or trouble this may have caused. We'd love another opportunity to further assist you with your Adtomic/PPC issues. If interested, please feel free to e-mail me at [email protected] and I can further look into your issue and connect you with one of our Adtomic experts for perhaps a demo on how to setup/automate your PPC campaigns. I'd like to again apologize for any trouble this issue may have caused and for the experience you had with our support team. Thank you again! Have a great day!

Response from Helium 10Jun 28, 2022

Hi there! Thank you for taking the time to leave us your feedback, we greatly appreciate it! We're sorry for the inconvenience and trouble this may have caused. We can understand your frustration with your login issues, however we are here to help. I would love to further assist you in getting you logged into your Helium 10 account. To do so, please e-mail me some more information about your issues at [email protected]. Thank you again for your time and I look forward to your response! Have a great rest of your day!