Helium 10Reviews of helium10.com

If you ever want to leave and cancel your subscription, good luck. (Red Flag #1): I had to google how to cancel the subscription because the cancellation button was in no obvious place (Red Flag #2): I received no email verification of subscription cancellation. (Red Flag #3): They refuse to send you a chat transcript when you request it Here comes the fraudulent malpractice part.. Come next billing cycle I was charged again, after having cancelled my subscription. I contacted customer support and they will lie and say there was no record of your intent to cancel, how convenient of them to not have sent that subscription cancellation confirmation email! They barely wanted to cancel my subscription and they were in no way going to issue me a refund even though I contacted THE SAME DAY I was charged. It’s funny they have copy of what your sub cancellation verification email should look like handy to show you. I suppose that’s part of their call sheet scam. It is unfortunate a company that provides a decent service has to rely on such shady business practices and lock you in and later not want to refund you when you are out. I would have left and still be recommending their service, instead I had to create an account on trustpilot just to warn people to stay away from this company.

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#AvoidHelium10 Poor refund policy and acting like a small company. Just got automatic chearges of $99 today, request for refund same day as I will not use it and Helium10 will not refund and instead willing to keep my money even though I will no longer use the service. Very poor.

I've paid to Helium10.com for subscription plan for their marketing platform's services. At the plan description was clearly state that "Helium 10 offers an unconditional 7-day money-back guarantee", however after first few click I did realized that plan is not as described and doesn't work for me at all. My request for refund were declined for the reason that it works only for very first payment (long time ago I've used these platform with another plan) which is do not mentioned and state no where at their website. I believe I'am not first and not last consumer faced this situation with this company. They are totally confusing their consumers in the manner of fraud, promising at their official marketing document what they never do and what doesn't click with what consumer getting.

I was canceling my account and in the cancellation process it gave an option to continue with 50% discount, after choosing that I paid for the subscription and it charged me full, when I reached out to support they said it will be applicable next month, I mean seriously, I was already going and than I asked that I have paid 30 mins ago, would like to cancel and get full refund and the answer I got was shocking, they said you are not eligible for refund. I have just disputed the transaction, hopefully someone from the company reads this comment

dear users, this company is totally fiasco. they are offering you 7 days money back guarantee and give it a try on the 15/8 and they charge A$147 which is fine. however, on the 22/8 i have cancelled my plan and my money should be refunded. when i reach to CS, they say '' you should of contact us via email or chat to confirm your refund''. they also mention 7 days money back guarantee as like below '' if you would like to cancel your subscription, you can do so by visiting the plans &Billings of your account and selecting '' cancel OR by reaching out to us at support@heli**10.com. moreover, when you actually request refund you guys need to make sure contact with CS because this company is Froud. cheers

That pause subscription is a total fraud and they use it to charge after a certain period of time without you knowing about it... they deliberately offer multiple steps prior to cancellation and retain you as a customer for a certain period of time (1, 3, 6 months) and after you forget about it they continue charging your credit card without notice... even though they promise not to worry as they presumably send a "7-day reminder" to your email which of course they don't until you notice in your bank statement... beware of this new feature...

ordered mar21 a nebra miner via their partner PI SUPPLY and they do not send the miner and they refuse to refund me since MAY22 and they are saying that they are dispatching batch 5-6 and since last DEC21...PI SUPPLY you are a scammer