Kajetan
Very Bad Money-Back Guarantee System
Hello, Some time ago I accidentally bought a helium10 subscription it was refunded to me with no problem. Nice, so friendly! Today the same problem occurred again, I missclicked (oh god, those no confirmation buy buttons...) and helium10 staff says that a refund is impossible. It's only possible to cancel the subscription, with NO refund. For now, I don't need that subscription at all, so I lost my money, god thanks it was this lowest tier. Helium10 staff, please tell me why you have such an unfriendly money-back guarantee? Edit 23.08.2022: After posting on their Facebook group, plenty of emails with more than 2 customer supports, posting a negative review here on trust pilot, and writing to them on Instagram they finally proceed with the refund.
Response from Helium 10Aug 29, 2022
Hi Kajetan! I know myself and the our Support team have been in contact with you and I'd like to again apologize for any inconvenience or trouble this issue may have caused. Reviewing your case, I can see why you were frustrated at the subscription experience and the resulting back and forth with our support associates. There were a lot of opportunities for us to assist you better here and we weren't able to meet the moment - I'm sorry we couldn't help you more efficiently. We're glad that we were able to come to a resolution for you at the end and that we were able to refund you! The last thing we ask before we let you go is that if we remedied this issue, if satisfied, we would appreciate it if you could edit/change your TrustPilot review to reflect that! How to edit your review on TrustPilot: https://support.trustpilot.com/hc/en-us/articles/201839063-Edit-or-delete-your-review Thank you Kajetan! Have a great rest of your day!