Helium 10Reviews of helium10.com

Response from Helium 10Nov 28, 2022

Hi Amar! Thank you for taking the time to leave us an honest review, we greatly appreciate it and take feedback like yours very seriously. We received your email and I can see that our team was able to assist you with cancelling your subscription and refunding you the remaining charges/fees! Again, we're sorry for any inconvenience and hope we were able to provide a remedy to your situation! If you have any further questions or concerns - please feel free to reach out and I'll be more than happy to help! The last thing we ask before we let you go is that if we remedied this issue, if satisfied, we would appreciate it if you could edit/change your TrustPilot review to reflect that! Or if you haven't left a review, if you wouldn't mind leaving us a review! How to edit your review on TrustPilot: https://support.trustpilot.com/hc/en-us/articles/201839063-Edit-or-delete-your-review If you have any further questions or concerns, feel free to reach out to me! Thank you!

Response from Helium 10Nov 22, 2022

Hi Alexey! Thank you for taking the time to leave us an honest review, we greatly appreciate it and take feedback like yours very seriously. With that being said, we'd like to apologize for any inconvenience or trouble this issue may have caused. If interested, I would love an opportunity to further assist you and to take a look into your support ticket to see if there's an opportunity to remedy your issue. Please email me directly your email address associated to your Helium 10 account to [email protected] and I'll get back to you as soon as possible. Thank you for your time and I look forward to hearing from you soon! Sean@Helium10

Response from Helium 10Nov 15, 2022

Hi there, Thank you for taking the time to leave us your honest feedback. Feedback like yours help us make the necessary changes to improve our business. With that being said, we'd like to apologize for the inconvenience this issue may have caused. I'd like to take a deeper look into your transaction/support ticket to see if there's anything we can do to help remedy your issue - if interested, please email me directly at [email protected]. Thank you again and I look forward to hearing from you soon! Have a great rest of your day! Sean@Helium10

Response from Helium 10Nov 15, 2022

Hi there, Thank you for taking the time to leave us your honest feedback. Feedback like yours help us make the necessary changes to improve our business. With that being said, we'd like to apologize for the inconvenience this issue may have caused. I'd like to take a deeper look into your transaction/support ticket to see if there's anything we can do to help remedy your issue - if interested, please email me directly at [email protected]. Thank you again and I look forward to hearing from you soon! Have a great rest of your day! Sean@Helium10

Response from Helium 10Nov 22, 2022

Hi Jonathan! Thank you for taking the time to leave us an honest review, we greatly appreciate it and take feedback like yours very seriously. With that being said, we'd like to apologize for any inconvenience or trouble this issue may have caused. If interested, I would love an opportunity to further assist you and to take a look into your support ticket to see if there's an opportunity to remedy your issue. Please email me directly your email address associated to your Helium 10 account to [email protected] and I'll get back to you as soon as possible. Thank you for your time and I look forward to hearing from you soon! Sean@Helium10

Response from Helium 10Nov 1, 2022

Hi Antoine! Thank you for taking the time to leave us an honest review, we greatly appreciate it and take feedback like yours very seriously. With that being said, we'd like to apologize for any inconvenience or trouble this issue may have caused. If interested, I would love an opportunity to further assist you and to take a look into your support ticket to see if there's an opportunity to remedy your issue. Please email me directly your email address associated to your Helium 10 account to [email protected] and I'll get back to you as soon as possible. Thank you for your time and I look forward to hearing from you soon! Sean@Helium10

Response from Helium 10Oct 28, 2022

Hi there! Thank you for taking the time to leave us your honest review, we greatly appreciate it and take feedback like yours very seriously. With that being said, I'd like to apologize for any inconvenience or trouble this issue may have caused. I also sincerely hope that you are feeling better! I would love an opportunity to take a look into your support ticket and see if there's a remedy we can come up to for your issue. If interested, please shoot me your email address associated to your Helium 10 account directly to me at [email protected]. Thank you again and I look forward to hearing from you soon! Have a great rest of your day!

Response from Helium 10Oct 20, 2022

Hi Shivaansh! I know myself and the our Support team have been in contact with you and I'd like to again apologize for any inconvenience or trouble this issue may have caused. Reviewing your case, I can see why you were frustrated at the subscription experience and the resulting back and forth with our support associates. There were a lot of opportunities for us to assist you better here and we weren't able to meet the moment - I'm sorry we couldn't help you more efficiently. We're glad that we were able to come to a resolution for you at the end and that we were able to refund you! The last thing we ask before we let you go is that if we remedied this issue, if satisfied, we would appreciate it if you could edit/change your TrustPilot review to reflect that! How to edit your review on TrustPilot: https://support.trustpilot.com/hc/en-us/articles/201839063-Edit-or-delete-your-review Thank you Shivaansh! Have a great rest of your day!