Helium 10Reviews of helium10.com

Für mein neues Produkt brauchte ich wieder mal Helium 10. Kurz auf platinum $99 / Monat geklickt alles wie immer bestätigt und am ende musste ich festellen das diamond $249 / Monat aktiv war... war ich erst mal angepisst, stornieren hat nicht geklappt und ein downgrade auf platinum war möglich, nun musste ich festellen das ich dafür 150$ zahlen muss...???? kundensuport oder eine hotline wo man es klären kann finde ich nicht... wenn ich mein geld nicht wieder bekomm, ist es für mich das letze mal das ich Helium 10 nutze.

I have subscribed to Helium 10 on and off with my last subscription starting last June. Every time I've subscribed to the Platinum plan I was able to download my Refund Genie report once a month. This month I'm unable to download it. I contacted support and they are telling me Refund Genie is no longer available under the Platinum plan. Nobody gave me any notice. How can you sign up to a plan that offers certain features only for one or more of the features you signed up for to be removed without notice! Here's their ridiculous explanation of why, I've copied and pasted "We found an oversight in our system that lifted the limitation allowing Platinum subscriptions to have the ability to download reports. As you can see on our billing page, Platinum subscriptions have limited access to Refund Genie. On December 5, 2022, we released an update for Refund Genie; unknowingly, the update fixed this oversight. Platinum subscriptions can no longer download reports as they fit the current subscription model. Fortunately, you were able to benefit from the accidental lift of the limitation, having the ability to use the tool to its fullest potential for some time and seeing how resourceful it can be." A whole lot of meaningless faff! I used to be able to download my reports as part of my subscription!! Their solution is to offer me 20% off the diamond subscription for 6 months. They want me to pay 2.5 times what I'm currently paying for what I used to have included in my package? I've cancelled my subscription, what a scam!!! What a complete disgrace, you really ought to be ashamed of yourselves. How can anybody trust anything you offer or say? Absolutely disgusting!!

Horrible support. Adtomic is just a huge waste of money and actually damaged months of hard ppc work that is now not possible to revert because there is no option which is also crazy. AdTomic is still in beta but make you pay such high prices - Feels like I am a lab rat and paying to be one. Support is useless like i said.

Tried to cancel my subscription and it was never cancelled and I was charged again. Contacted the support team and they 'had no record' of the cancellation, and refused to refund it despite there being no usage. Customer service was rude and not helpful.

Unfortunately, the negative reviews are real. I have rexently had the same experience as so many others, trying to cancel a subscription that should have already been cancelled but that resulted in me being billed again. Helium 10 essentially benefitted from my $99/month for 2 months despite me barely using the service after the first few weeks. And despite me trying to cancel, it seems clear that they would prefer to keep my money for month 3 and leave a paying customer feeling disgruntled and inclined to never do future business with them, than to simply do the right thing and grant a refund. I followed up immediately once I saw the email confirming I'd been charged for a 3rd month -- within about 2 hours -- and all they did was email me citing their terms and conditions and including a bunch of screenshots. Then had the audacity to follow up to that email saying "We sent you a message with questions and have yet to receive a response. If you need further assistance or the issue/concern you had is not uet resolved, please do not hesitate to reach out." They didnt send me any questions and they know full well that my issue was not resolved and have done everything to let me know that they are unwilling to rectify the issue. My records confirm that I pursued cancelllation on Dec 16 and so I was genuinely surprised to have been charged again, and even more surprised at the response I got once I reached out. Helium 10, your customer service needs some serious work and I can honestly say that while I was not ready to use your service now, you have certainly guaranteed that I will never use the service in the future once my business gets up and running. If anyone reading this is considering using Helium 10, please save yourself the headache and research other companies and products (they have tons of competitors, some even free!) that have more positive reviews, a better track record when it comes to customer service, and that genuinely value their customers. Helium 10 does not.

Very poor customer service!! I cancelled my subscription by the end of the first month. They instead upgraded my subscription and charge me more money. I also, found other products from other sellers account added to my H10 account, which seems to be a security bug in the tools. I contacted the customer service multiple times via chat and explained all of that and asked for a refund, but surprisingly they said I reactivated my account which never happened, and rejected to refund me. I asked many times to speak to the customer service team but always receive a response from the billing department. Very weird!!

NEVER USING THEM AGAIN!!! I used their service for one month and did not want to continue. by end of the month I got a mail that payment is unsuccessful and asked to update card details so renew subscription. As I didn't want to extend I did not take any action. To my surprise after two days the fees got deducted, next within an hours I send a mail to cancel and refund the amount. Now they are not ready to refund. I do not want to use but they are insisting to use for one month. This is unethical practice, when my card was unsuccessful to renew why did they cut money from my card again after two days. Now they are not ready to refund, after reading all comments looks like its a big fraud going on, they feed your card information and every month they keep auto renewing. They do not have any refund policy. Please be careful of this fraud company.

Unethical credit card charge policy.Charge credit card without authorization beware before you give them your card information.