Helium 10 Reviews | Read Customer Reviews of helium10.com

Helium 10Reviews of helium10.com

3.3705 reviews
Internet & Software
500 Technology Drive, Suite 450, Irvine, California

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Helium 10

About Helium 10

Helium 10 is a leading SaaS company that empowers e-commerce sellers, brands, and agencies to excel in the competitive worlds of Amazon, Walmart, and beyond. Helium 10's comprehensive suite of software solutions, with 30+ online tools, is crafted to cater to the unique needs of these marketplaces. Whether you are a seller, brand, or agency, Helium 10's wide array of powerful features, including advanced product research capabilities, keyword research tools, listing optimization & management tools, competitor analysis, and efficient inventory management solutions, equips you with the necessary resources to grow your e-commerce business and surpass your competition. By harnessing data-driven insights and offering a user-friendly interface, Helium 10 enables informed decision-making, improved visibility, and maximized sales potential. Join millions of sellers, brands, and agencies who have entrusted Helium 10 to elevate their Amazon and Walmart businesses. Helium 10 is always striving to provide the best software for their users, and launch new and improved tools regularly. Experience an unparalleled e-commerce journey and reach new heights with Helium 10.

Helium 10 (helium10.com) has 705 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.

Also known as: helium10.com
Website: helium10.com
Category: Internet & Software
Location: Irvine, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 52% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Helium 10 reviews

Showing 271 reviews with 1 star · Clear filters

Steve J.
Feb 24, 2023
Very Bad Support - They Don't Refund!
They don't delete my credit card details and they don't refund which i never use any subscription before. When i ask delete my credit card details they said they can not. And they don't have any page to delete any information. I will contact my bank for this.
Response from Helium 10Feb 24, 2023
Hi Steve! Thank you for taking the time to leave us a review. Your feedback is important to us and we use it to make any necessary changes within our business. We're sorry for the inconvenience or trouble this issue may have caused. I would love an opportunity to take a look into your account and any open/closed support tickets to see if we can help provide a postive resolution to your issue. If interested, please provide me the email address associated with your Helium 10 - you can email me directly at [email protected]. Thank you again Steve for your time and I look forward to hearing from you soon. - Helium 10
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Ms W.
Feb 12, 2023
Don't use this company..
Don't use this company... Customer service is not good and they only want your money
Response from Helium 10Feb 14, 2023
Hi there! Thank you for taking the time to leave us your honest review. We're sorry to hear that your experience with us was not up to your expectations. We would appreciate the opportunity to learn more about your experience and if there's any chance to remedy the issue you were experiencing. If you could share more details with us by sending me an email directly at [email protected] I'll love to further assist you. Thank you again for your time and I look forward to hearing from you soon! - Helium 10
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MM
Feb 12, 2023
Heluim10 has fallen so far, used to be great.
PPC costs do not show under Profits, and its been over a month of asking them to fix this and... NOTHING! Just being told to wait 24-48 hours day after day, week after week. Yet, oh when it comes time to bill me, they have all the numbers ready to invoice me, over $1000 a month I might add. This is not to even mention the myriad of issues with Adtomic, which I can't even contact them about because you can apparently only have one issue open at a time, BUT, they still haven't fixed this issue of PPC costs not showing up in Profits for over a month (just showing as $0.00), so no other cases can be submitted to them! A once excellent service, now reduced to utter trash.
Response from Helium 10Feb 14, 2023
Hi there! Firstly, thank you for taking the time to leave us your honest review and we greatly appreciate your feedback. With that being said, we're sorry to hear that you had such a frustrating experience with our Adtomic tool - it's certainly not the kind of experience we want any of our users to have and I want to assure you that we take your concerns very seriously. I would love an opportunity to take a look into your account and possibly any open/closed support tickets to help resolve your issue. If interested, please email me directly at [email protected] and I'll be more than happy to further assist you! Thank you again and I look forward to hearing from you soon! Have a great rest of your day! - Helium 10
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Gozel
Feb 7, 2023
What is the purpose to write on each…
What is the purpose to write on each topic that Helium10 sorry for the inconvenience caused bla bla and asking to send details of our cases to email sean.c—— and not responding to email? Totally unrespectful staff!!! Worst service and experience ever!
Response from Helium 10Feb 7, 2023
Hi Gozel, We read and respond to each review whether postive or negative to gain feedback from our customers or to help provide them with a solution to their initial issue. Your email must have not gone through, we checked our email list have not received an email from you (Gozel), if you can please try again and we'll be more than happy to further assist you. - Helium 10
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Anthony
Feb 5, 2023
I canceled Nov 2022
I canceled Nov 2022, I just found out they are still charging my bank card. They have actual access to charge my card every month. I will dispute the charges. They're sneaky and they make it difficult to cancel
Response from Helium 10Feb 6, 2023
Hi Tony, Thank you for taking the time to leave us your honest review. We greatly appreciate it and take your feedback very seriously, feedback from our users help us make the necessary improvements within our company. We're sorry for any inconvenience or trouble this issue may have caused If you could email me directly at [email protected] with the email associated to your Helium 10 account, I'd like to take a look into your account to see why you were charged if the account has been cancelled. Thank you again Tony for your time and I look forward to hearing from you soon! - Helium 10
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Mark
Feb 3, 2023
Scam! Will Steal Your Money
Scam!! Incorrect data and HORRIBLE customer service. Refused refund even though data was completely inaccurate. Don’t be tempted by the “gurus”…. this company is trash.
Response from Helium 10Feb 3, 2023
Hi Mark! Thank you for taking the time to leave us your honest review. We appreciate it and use feedback like yours to help us make the necessary improvements within our company. With that being said, we'd like to apologize for the inconvenience or trouble you may have had with our support team. If you could email me directly at [email protected] with the email associated to your Helium 10 account, I'd like to dig into the support ticket you had with us to see if we can find a satisfactory resolution for you. Thank you again for your time and I look forward to hearing from you soon! - Helium 10
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Claudia M.
Jan 30, 2023
SCAM ALERT!!!! HELIUM 10 IS A SCAM!
SCAM ALERT! Helium 10 is a total SCAM. Do yourself and favor and do not get scammed by them. The product is absolute trash, no data will sync correctly, and their "support" team will tell you it takes 48 hours to fix, which they ignore you after the 48 hours. Unfortunately, the support team has no phone number, just foreign representatives who cannot help you resolve your issue successfully due to a language barrier. I spent $2,400 dollars for the annual Diamond subscription, I subscribed on January 4th, and my data is still synced incorrectly after a month. I requested a refund or a prorated refund for the entire month it has not been working, and still no support from Helium 10. This service has yet to work, and no one has been able to help. Helium 10 has access to the Amazon Seller Central API (which everyone has access to). They slap a decent-looking UI, but none of the tools work or are worth even 1% of the cost. I am a software engineer; take it from me; this software is trash.
Response from Helium 10Feb 2, 2023
Hi Claudia, Thank you for taking the time to leave us your honest review, we appreciate your feedback. We're sorry for the inconvenience or trouble this issue may have caused. I can see that your in talks with our Support team and Product team to get your issue resolved! I can assure you that our team will do everything in their power to provide a satisfactory resolution for you. Thank you again Claudia, our team will respond to your shortly! - Helium 10
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M M.
Jan 29, 2023
Subscribed to the $99 per month plan…
Subscribed to the $99 per month plan with the anticipation the tool would live up to its cost. I then immediately encountered a problem with with the INDEXING Tool showing inconsistency and empty data. Upon contacting tech support I was greeted by a lady called Catherine Retita who asked me to describe my problem in detail including screenshots. After doing that she just left me hanging and disappeared. I pinged her many times on the chat and never returned to help. I would expect Helium 10 to at least provide some support especially for to their new subscribers. I am now wondering if I made the right choice.
Response from Helium 10Jan 30, 2023
Hi there, Thank you for taking the time to leave us a review, we appreciate your honest feedback. We're sorry for the inconvenience or trouble you had with our Support team. I'd love an opportunity to look into your support ticket deeper so we can help you with resolving your issue with our indexing tool. If interested, please email me at [email protected] with the email associated to your Helium 10 account. Thank you and I look forward to hearing from you soon! - Helium 10
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