Helium 10Reviews of helium10.com

Response from Helium 10Apr 12, 2023

Hallo Nel! Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre ehrliche Bewertung zu hinterlassen. Wir wissen das sehr zu schätzen. Wir entschuldigen uns für etwaige Unannehmlichkeiten oder Probleme, die Ihnen durch Ihr Problem mit unserem Automatisierungstool entstanden sind. Wir nehmen jedes Feedback ernst und würden uns über eine Gelegenheit freuen, dieses Problem so schnell wie möglich für Sie zu lösen. Bei Interesse kontaktieren Sie mich bitte direkt unter [email protected] und geben Sie die mit Ihrem Helium 10-Konto verknüpfte E-Mail-Adresse an, damit wir die Einzelheiten Ihrer Situation besprechen und auf eine zufriedenstellende Lösung hinarbeiten können. Ich freue mich darauf bald von Ihnen zu hören! Danke schön! - Helium 10

Response from Helium 10Apr 5, 2023

Hi Ky! Thank you for taking the time to leave us your honest review - we greatly appreciate it and your feedback. We're sorry for the inconvenience or trouble the automatic charge may have caused. We take all feedback seriously and would love an opportunity to resolve this issue for you as soon as possible. If interested, please contact me directly at [email protected] so that we can discuss the details of your situation and work towards a satisfactory resolution. Thank you again for your time Ky and I look forward to hearing from you soon! - Helium 10

Response from Helium 10Apr 3, 2023

Hi Rob! Firstly, I want to say thank you for taking the time to leave us your honest feedback. We greatly appreciate it and use feedback from our users to help make the necessary changes to our business. With that being said we'd like to apologize for any inconvenience or trouble you may have had. We'd love an opportunity to investigate and resolve this issue for you. If interested, please contact me directly at [email protected] so that we can discuss the details of your situation and words towards a resolution. Please include the email address associated to your Helium 10 account. Thank you again Rob and I look forward to hearing from you soon! - Helium 10

Response from Helium 10Mar 17, 2023

Hi Adelina! Thank you for taking the time to share your experience with us. We're sorry to hear that our tools did not meet your expectations and that you had a negative experience with our Support team. I can understand your frustration and disappointment and I'd like to apologize for any inconvenience these issues may have caused. We take all feedback seriously and would love an opportunity to resolve this issue for you as soon as possible. If interested, please contact me directly at [email protected] so that we can discuss the details of your situation and work towards a satisfactory resolution. Thank you again for your time Adelina and I look forward to hearing from you soon! - Helium 10

Response from Helium 10Mar 17, 2023

Hi Kenneth! Thank you for bringing these issues to our attention. We're sorry to hear that you had a negative experience with our onboarding team and that our cancellation process didn't meet your expectations. We would love an opportunity to investigate your case further and offer you a resolution. To do so, please contact me directly at [email protected] with the email address associated to your Helium 10 account. Thank you again for your time Kenneth and I look forward to hearing from you soon! - Helium 10

Response from Helium 10Mar 17, 2023

Hi Serena! We're sorry to hear about the trouble and inconveniences with our services and we appreciate you sharing your honest feedback with us. At Helium 10, we strive to provide our customers with the best possible experience and we apologize for falling short in your case. We understand your frustration and disappointment regarding the unexpected auto-renewal and the subsequent refusal of your refund request. We'd love an opportunity to take a look into your case and offer a resolution to your solution. If interested, please email me directly at [email protected] with the email address associated to your Helium 10 account. Thank you for your time Serena and I look forward to hearing from you soon! - Helium 10

Response from Helium 10Mar 17, 2023

Hi Edison! We're sorry to hear about your negative experience with our services and we understand your frustration regarding the issues you encountered. At Helium 10, we take all customer concerns seriously and we sincerely apologize for any inconvenience we may have caused. Regarding your concerns about being charged multiple times for a service that did not work, we'd like to assure you that this is not our standard practice. We take a ll billing issues seriously and strive to resolve them as quickly as possible. We would love an opportunity to investigate your case further and offer a resolution to your solution. If interested, please email me directly at [email protected] and include the email address associated to your Helium 10 account. Thank you again Edison for your time and I look forward to hearing from you soon! - Helium 10

Response from Helium 10Mar 17, 2023

Hi Francis! We appreciate you taking the time to share your feedback with us. We're sorry to hear that you had a negative experience with our services and that our Support team did not meet your expectations. We understand your frustration and disappointment and would like to apologize for any inconvenience caused. At Helium 10, we take all feedback seriously from our users. We would love an opportunity to offer a resolution to your situation. If interested, please contact me directly at [email protected] with your email address associated to your Helium 10 account. Thank you again Francis for your time and I look forward to hearing from you soon! - Helium 10