Helium 10Reviews of helium10.com

no customer support provided, and we needed it badly

Clearly, this is a scam. Listen to the other reviewers. First, I signed up to use the software but it does not work at advertised. Once you reach out to Customer Service they respond so quickly making you think they're actually going to help you. The problem is, they don't know anything. So they always have to toss your question down the line. That's where the fun comes in. You have to wait a month or two after that to get a response. All that time waiting to only find out they can't and won't fix the problem. So they string me on for two months of subscription, they did offer a pro-rated refund but then hit me with another $80 bill afterword saying that I used Adtomic which was advertised as being included in the Diamond Package. Turns out... it's not. It's a COMPLETE scam. Jungle Scout is just as bad, but at least you pay for what you get over there.

PLEASE DO NOT USE THIS COMPANY! Read the reviews! THEY ARE SCAMMERS! When you cancel, they will CONTINUE TO CHARGE YOUR CARD and tell you that you DID NOT cancel even though you DID! Then they tell you they DO NOT REFUND and you have to finish out the month! They have NO PHONE NUMBER and the chat reps just ignore you and close the chat. I BLOCKED THEM FROM CHARGING MY CARD AND DISPUTED THE CHARGE but there is NO REASON a business should rip customers off this way. There are THOUSANDS of customers ALL SAYING THIS HAPPENED TO THEM! AVOID HELIUM10 AT ALL COSTS!!!

Software is average at best (the product blackbox is pretty useless tbf) , however the big issues is they are scammers. It is VERY hard to cancel the subscription. I managed to cancel it the day before my first month ended as there are better products out there. To my surprise... I was then billed the next day for Helium10... I contacted their support immediately. After a 20 minute mess around live chat the lady just kept giving me point blank refusal that they had done anything wrong and kept ignoring my point that the sub was cancelled. I am now contacting my bank to try and initiate a chargeback and will ensure I review them all over the internet to let others know of their very poor customer treatment and scammy practises.

This is really a zero for the same reasons that others have rated them 1/zero. They have a systemic issue with the way they treat their customers. The issues I had are: Trying to cancel is very difficult/impossible Data for new categories is incorrect Customer service is no way customer service I would not recommend Hellium 10 to anyone. There are plenty of alternatives

If I could give zero stars I would. I cancelled my subscription last October and imagine my surprise when Helium 10 took a payment from my account this month claiming that I only paused my subscription. They are refusing to pay and if I don’t get a refund in the next few days I will start legal proceedings. I invite anybody reading this who has had similar problems to join me in a class action. We cannot let unscrupulous companies get away with this sort of thing. Update: May 7 - I emailed the address in the response below immediately and unsurprisingly I have not had a reply.

This was my response to Helium. When they had the nerve to ask me how satisfied I was with customer support. I understand you guys are a business and have to make money but I literally asked for a refund the day the money was processing. I have not even used the product and you still charged me for it. I all but begged for understanding. There was zero. Your lack of care for your customers is beyond belief. My problems are not your problems. However, as a human being you should care. These are difficult times. I have a family. I'm sure you do to. I hope when you interact with your next customer you think of how you would want your own family to be treated. And how you would feel if you were in my shoes. Common courtesy is necessary and far too rare these days. And if you can't do the human, decent thing. Consider word of mouth on a business level. It is very powerful. You should consider that. When I do get out of this hole caused by the loss of my job, I promise I'll remember this interaction when I was at my lowest point and needed the $89. While you probably could do without it, this month it meant the world to me and my family.

One hour later still haven't managed to cancel my subscription. To cancel your subscription you are forced to give helium10 a positive testimonial, if you don't you can't click the continue button to cancel the subscription. After this when trying to cancel I receive a message that no subscription is found, so I am forced to spend the next hour with support to get this sorted out. Finally I am told to wait up to 48 hours for my subscription to be cancelled. When I ask if I will be refunded if charged during this waiting period all agents I have spoken to stop responding and close the chat. Edit: I have finally received a response to my refund question from support 50 minutes later. I was not told that I would be refunded, but that my card will not be charged again, all responses before this question took less than 5 minutes. I'm still waiting for my subscription to be fully cancelled.