Helium 10 Reviews | Read Customer Reviews of helium10.com

Helium 10Reviews of helium10.com

3.3705 reviews
Internet & Software
500 Technology Drive, Suite 450, Irvine, California

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Helium 10

About Helium 10

Helium 10 is a leading SaaS company that empowers e-commerce sellers, brands, and agencies to excel in the competitive worlds of Amazon, Walmart, and beyond. Helium 10's comprehensive suite of software solutions, with 30+ online tools, is crafted to cater to the unique needs of these marketplaces. Whether you are a seller, brand, or agency, Helium 10's wide array of powerful features, including advanced product research capabilities, keyword research tools, listing optimization & management tools, competitor analysis, and efficient inventory management solutions, equips you with the necessary resources to grow your e-commerce business and surpass your competition. By harnessing data-driven insights and offering a user-friendly interface, Helium 10 enables informed decision-making, improved visibility, and maximized sales potential. Join millions of sellers, brands, and agencies who have entrusted Helium 10 to elevate their Amazon and Walmart businesses. Helium 10 is always striving to provide the best software for their users, and launch new and improved tools regularly. Experience an unparalleled e-commerce journey and reach new heights with Helium 10.

Helium 10 (helium10.com) has 705 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.

Also known as: helium10.com
Website: helium10.com
Category: Internet & Software
Location: Irvine, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 52% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Helium 10 reviews

Showing 13 reviews with 3 stars · Clear filters

Shan
Dec 2, 2020
Great product, dismissive sales rep!
This product is indeed a great purchase, however customer service is terrible! Every time I want to re subscribe, there is an issue and it takes MULTIPLE tries on the SAME credit card for it to process. When I reach out, no matter how many times I tell her the issue is not with my bank nor funds and that HELIUM 10 is NOT blocked, I recieve emails literally stating the same response! I genuinely wish I could screenshot the email conversation with the rep "Kristy L..." because the incompetence is unreal! It was as if I wasn't being heard at all and zero form of help was provided even when I requested to be contacted by literally anyone else but her. As I said, the product is great but my God please train your reps to LISTEN to the issues before simply copying and pasting a response.
Response from Helium 10Aug 8, 2022
Hi Shan! Thank you for taking the time to leave us a review! We appreciate your honest feedback. Firstly, we'd like to apologize for any inconvenience we may have caused. We'll make sure your feedback is heard to the support team to avoid future issues like yours! We hope that your transaction was able to through! Did you know that the 10 in Helium 10 stands for striving to provide 10/10 service? If there’s anything we can do to turn those 3 stars into 5, please feel free to e-mail us at [email protected]. Thank you Shan! Have a great day!
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chap
Nov 9, 2020
Inacurate and Pricey
Coming from IT backgroung, Helium10 way too highly overpriced for what it is. Data is "suggested", and not accurate so they basically create a formula roughly do math and statistics and GUESS what the sales and profit numbers COULD be. Many Youtube AMZ themed vloggers would have coupon discount codes for 10% all the way up to 50%. You might use them here and there, but have to pay monthly subscription fee...
Response from Helium 10Aug 8, 2022
Hi there! Thank you for taking the time to leave us your honest feedback! Feedback like yours helps us make changes across the entire company! At Helium 10 we make every effort to provide all of our users the most accurate data at our disposal. Some of the data that we provide within certain tools are derived from Amazon's API, while some of our other tool's data is gathered by using proprietary algorithms. We assure you that the tools are extremely accurate and you can use them with confidence! Did you know that the 10 in Helium 10 stands for striving to provide 10/10 service? If there’s anything we can do to turn those 3 stars into 5, please feel free to e-mail us at [email protected]. Thank you! Have a great day!
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Mahmud I.
Oct 24, 2020
I am trying to maximize the tool
I am trying to maximize the tool, but I feel lost. There are so many things, but not much help out there.
Response from Helium 10Jul 26, 2022
Hi Mahmud! Firstly, thank you so much for providing us your honest feedback and for your time! We greatly appreciate it! No worries Mahmud, our team is here to help if you feel lost or don't know where to start in terms of learning how to use our tools. We have tons of trainings available on our YouTube channel, as well as we have a training course that is free called Helium 10 Academy. Through Helium 10 Academy, you'll learn the basic, hands-on, technical skills required to operate our software. For more information on the course, please visit our website here - https://www.helium10.com/academy/ Did you know that the 10 in Helium 10 stands for striving to provide 10/10 service? If there’s anything we can do to turn those 3 starts into 5, please feel free to e-mail me directly at [email protected]. Thank you again Mahmud and look forward to hearing from you!
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Bill S.
Aug 12, 2020
It is difficult to understand how to…
It is difficult to understand how to use the programs.
Response from Helium 10Jul 26, 2022
Hi Bill! Thank you for taking the time to leave us your honest feedback, feedback like yours helps us make improvements across our whole company. We're sorry that you had a difficult time learning how to use our software! We do have resources such as our Helium 10 Academy where students will learn the basic, hands-on, technical skills required to operate most of our tools! For more information, please visit our website here - https://www.helium10.com/academy/ Did you know that the 10 in Helium 10 stands for striving to provide 10/10 service? If there’s anything we can do to turn those 3 starts into 5, please feel free to e-mail us at [email protected] or contact me directly at [email protected].
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Raymond B.
Jul 20, 2020
Frustrating
Frustrating as I wanted to move on but was forced to take a survey
Response from Helium 10Jul 26, 2022
Hi Raymond! Thank you for taking the time to leave us your honest feedback. We greatly appreciate it! We're sorry for the inconvenience! A little background on why we have a short survey before users cancel or pause their memberships. We understand that users are sometimes unable to continue with their memberships for a number of reasons, however if there's something a user is unhappy with (especially with our tools or service) we'd love to know so we can make improvements and refine our tools/service for a better user experience! Did you know that the 10 in Helium 10 stands for striving to provide 10/10 service? If there’s anything we can do to turn those 3 starts into 5, please feel free to e-mail us at [email protected]. Thank you and have a great day Raymond!
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