Helium 10Reviews of helium10.com

First off, the person I spoke to from the Technical team was very friendly, and kept the communication going ... hence the two stars. That's about it though... For a service costing at least $100/month (cheaper plans might as well not be available as they're unusable) you'd expect it to run more or less consistently over time. I'm in France and as of 7PM data starts missing more and more in the Xray Chrome extension results. The technical team seems to not grasp the problem even though I sent back detailed tests on several computers. Tested it once again after my holidays ... last night at 7:55PM the country, reviews and ratings columns returned n/a on almost all of the first page of results (both on the Amazon page and in the Xray popup window) and this morning at 9:45AM almost all the data is present. Either all the listings were updated in the middle of the night or the H10 software doesn't dish it out after a certain time. Consistent data is a necessity in statistics, if that's missing the analysis is not reliable. When the consistency is in the error and not in the data you can start questioning the validity of the rest of the data. Maybe their servers can't handle the load or maybe it's their software, either way the technical team pushed to resolve it fast ... not to resolve it well ... it's not resolved and I'm wondering if others have the same problem. I gave up on trying to contact them and am considering having a go at Jungle Scout to see if they are more stable, even if some tools are missing. UPDATE: looks like it's not a connection issue ... I thought of extracting the same products on both the US and French marketplaces in the evening and imagine that, the US data is fine at night but the french isn't. I can imagine you have priorities for US requests but that means the software is unusable elsewhere when the US is using H10. Pricey for limited use software, hence dropped the eval to 1*

Really a bad service, my account has not been transferred from the free plan to the paid plan. I pay already for 2 months €39,- and cannot use their tool. The customer service is not able to look in my backend and ask to give the same images and information over and over... expensive and bad. If anybody has a good alternative please let me know!

Non Existing Service. 1. H10 was good once, but now it is really bad (Can´t connect my Seller Central Account, due it saying there´s already a token connected to my SC account, I checked in SC and nothing is connected (logged into all my accounts). 2. A couple of months ago, I got an email from H10, where I accidently pressed on "resume membership", with a 1click buy, that cost me 100 USD. H10 wouldn´t return the membership. 3. Now there´s a glitch in the web browser, where I can´t login at all (reset PW doesn´t work either, just shows invalid tokens). H10 went from a good company with cool feeatures, to what it seems as being a company focusing on get as much ARR / MRR as possible without any real customer support.

Overvalued. Annoyed by how many youtubers promote it.

Absolute Katastrophe. Achtung über dise Betrug Software. Die Automatisirt den Vertragsverlängerung. Kommunikation mit dem Suport ist Katastrophe. Ich habe 20 Emails geschrieben ohne Erfolg.

We have been subscribers for many years, utilizing both Hellium and Ad Atomic. Hellium represents our most expensive software package, yet we find their customer support to be virtually non-existent. They fail to respond to submitted tickets and there's a lack of a dedicated agent for assistance—essentially, no support is available. Disturbingly, the software automatically restricts access to certain tools, such as Cerebro, under the assumption of excessive usage. This is despite us being on their most expensive plan, purportedly offering limitless use. Our usage is reasonable; we are not an agency but a company consistently launching products for our own portfolio and conducting research. When the tool is blocked for supposedly reaching usage limits, the customer support chat dismisses our concerns with vague references to "fair and equal use" of their tools. We have raised numerous tickets and attempted to reach out via email, all without receiving any response. The service package we pay for is unusable for our company's needs, and it seems impossible to get in touch with anyone for resolution. We are currently exploring alternative solutions. A piece of advice: Engage with your customers!

We cancel our membership, but they restart it automatically. And took the money again. We tell them same day about this. But they will not refund the money at all. They really don't care about people, but just want to take the money. We will never use the software again and will never recommend it to anytone to use it. Be carefully if you using it about cancellation.

Worst service and company. They will wear you down with terms and conditions they don't even understand.