Helium 10Reviews of helium10.com

Basic subscription has everything hidden , you can't see even a single thing period.

Bua me preparon una que flipais... en vez de darme de baja como les pedi me paralizaron la cuenta y me cobraron recibos sin que me diera cuenta sin yo usarla... como se dieron cuenta que no me enteraba... me cambiaron al plan diamante... para robarme 200e al mes me liaron una bastante grande... encima la atención al cliente esta entrenada para garantizar que roben lo máximo... un software que tiene que andar con trapicheos para mantenerse... les aseguro que lo mejor que pueden hacer es descargar JUNGLE SCOUT...

Even when you haven't used the Helium10 services they charge you full price and wont refund you. I paused the subscription for 6 months. Looks like the account auto subscribes after that period if you don't read your emails quick enough. I got billed full price one day ago. I reached out to support to cancel subscription all together and get a refund as i have not used the service what so ever. They have refused the refund (just one payment, taken the day before) and said that sending an email to say cancel or we charge you is sufficient enough. Poor practise, terrible customer service. Stay well clear of these guys, they are sneaky and calculated. Very disappointed.

Tried to steal my money, I contacted the bank and did not allow them to do so. They got upset and deleted my account. A low low type of company that is in the business of stealing. Go with Junglescout

HELIUM10 never lets you CANCEL your SUBSCRIPTION. A huge and notorious SCAMMING ORGANISATION. Here is the story: I started my subscription with the highest plan, and added a second user with another email address, WITHIN THE SAME PLAN. Then, I just wanted to cancel my subscription. But they charged me for one more month around $300! I reached out to them and they said "We cannot refund but we delete your card from the system, you won't be charged next month", which did not happen. They charged me another $ 300 on the next month! When I reached them again, they bluntly answered "There were two users, so we cancelled only one user, so the other user's subscription continued"... Can you imagine how professionally they rob you! Complete scam. However useful is not an issue, the main point should be customer satisfaction, let alone robbing the customers. And I see that I am not alone as all of the 1-star reviews are at the same point! HELIUM 10 is a scammer organization!

Big thieves. Be careful. Once you enter your credit card, you can't exit again. Until you cancel your card. They charged 2x 279 USD for 2 months in a row and I haven't received a refund for two months. I will have to cancel my card last. If you open an account with the same card with different usernames, you have to cancel each one separately. Me: will you charge me again on 10th august without asking me. Jelianne Angeles: I've already set your subscription to be canceled on August 10, 2024 which means it will not renew then. I've also removed your card from the file, so you won't be charged moving forward. --- Then guess what! They charged again. They never stop charging and never refund.

i order the trial and then they won't allow you to cancel, I had to cancel my credit card and contacted my bank for my refund, they don't have no phone contact, you are routed to a computer for response and even when you email and text them to stop debiting my account they did not, they are indeed crooks and thieves. There program is useless and hard to use, Please dont accept a trial from them they wont stop billing your credit card. they are thieves, they are crooks. they are also very arrogant and act like you owe them something. I also contacted the Better Business Bureau, the internet scam agency and im writing them a bad review every day until they change there behaviors. They are crooks, they are thieves they just want your card to continue billing your account. They are Horrible people. I would give them a zero but this platform wont allow me too

Do not by any means sign up to these THIEVES!!!!..didn't want to renew I asked for a refund and told them it was the last bit of money to feed my children they told me I could only have credit, well credits wont feed my children. They have done this to me before but now I realise that the company is desperate and they are complete thieves. Customer support are puppets hiding behind the computer screens. Cancelling the subscription is like trying to get rid of an annoying friend I had to confirm around 4 times before it was actually confirmed and then they want to ask why. I came to a point where I HAD to say they done something right or else I couldn't continue which I thought was bizarre. AVOID like a PLAGUE, OR YOU WILL BE SORRY!!!!!