customer
Quick turn around
Quick turn around. Unfortunately, my ice packs were completely melted and hot by the time my medication got here because of the weather here. my order was shipped in two packages not one.
Response from HelimedsAug 11, 2026
Thank you for your feedback! We’re glad to hear your order arrived quickly. We understand your concern about the melted ice packs during hot weather and apologize for the inconvenience. While it’s normal for ice packs to thaw in transit during extreme temperatures, we know it can still be concerning. We also appreciate you pointing out the split shipment and will continue working with our pharmacy partners to provide the best possible shipping experience.



