H-E-BReviews of heb.com

I shopped at HEB today and wanted to offer some feedback here. I went to the deli counter and had to wait 20 minutes to be served. HEB Hudson Oaks is teaming with employees but only one available team member for serving deli customers. The other 4 customers in line similarly expressed their frustration that this is a repeat issue at the HEB deli. I later found 2 managers and shared this experience with them. One thanked me for the feedback and indicated that he would check the deli schedule and see if something could be done in the future. The other manager apologized. I returned to pick up my deli order after completing additional shopping there and still no one had done anything about addressing the wait. What is a reasonable wait time? To me it would be 5 minutes or so.My weekly grocery bill exceeds $500. I appreciate the HEB concept and they are the best grocery option around. I hope HEB can see this staffing shortage in Deli as something they can address and fix.

They could’ve been better honestly, my mom had recently ordered a delivery from H-E-B since I was home alone and my mom was at work. I offered to go get the food when it’s delivered so when I went to pick up the first bag, I had noticed that there was an item that my mom picked, the can was busted open and the contents were out of it. I was confused because nobody even said anything when I went to go pick it up outside when they delivered it and they didn’t even think about getting a new one or saying anything about to my mom.

I usually enjoy shopping at H-E-B because of their selection and prices, but the bagging experience at checkout has consistently been frustrating. It feels like the cashiers (or baggers, when they’re even there) just toss items into the bags without any thought. Fragile items end up under heavy cans, cold and dry items get mixed together, and I’ve even had plums mixed with strong oder dishwasher soap. It’s like they’re in a rush to get through the line and don’t care about how my groceries arrive at home. I’ve tried to nicely request better bagging, but it doesn’t seem to make a difference. I understand it gets busy, but a little care would go a long way. If you’re doing a big grocery run, be prepared to re-bag everything yourself at your car or at home. It’s disappointing from a store that otherwise does a lot of things right.

HEB Wimberly continues to be unreliable and poorly stocked. I’ve been several times looking for Promised Land whole milk over the last few weeks. The display is always empty. Today I went looking for Lone Star Beer. None, except six packs of 16oz cans. Really, no Lone Star Beer. Come on now. You’re not even trying.

I ordered delivery of my groceries. I had 45 items in my basket. Three of those items were really bad 1 seed less watermelon it was totally spoiled. When I cut it the innards just dropped out. 2 eggplant was totally bad. I normally broil it for 20 minutes it did not cook through like it normally does. 3 I ordered ginger what I was sent is a finger of ginger and half of that was dried out.

Just wanted to know why at the falfurias tx heb do cashiers open pastry box at check out knowing all the viruses and illnesses going around and then having to bag my own items need better training

HEB is the go to place in TEXAS , all TEXANS know of HEB .. that being said for some time now I thought I was kinda being cheap I noticed some of the prices are ridiculously high, untill today I know without a doubt HEB is price gouging 9.10$ for 1 case of a 12 pack of soda proves my theories to be valid..

HEB is fantastic as a store but has horrible customer service! Sad as it sounds I'm use to walking into grocery stores and getting completely ignored. But the young gal at checkout today (Fort Worth/Alliance store) was either having a bad day or hated her job! She acted as though I was an imposition and couldn't be bothered. Plus no welcome or goodbye. So rude! However the lady bagging was very nice and helpful.