H-E-BReviews of heb.com

I am a truck driver that delivers goods to your distribution centers. I will say y’all have the slowest and most unorganized system. It takes a half of a day to unload a trailer and then you keep trucks waiting for hours and hours idling and waiting for you to count the freight. We did not load the trailers if there is a discrepancy then you need to address that with who you purchased the goods from. 1-2 hours tops should be the total limit to unload trailers and get drivers back on the road. I’ve delivered to multiple locations and this happens at every location. Y’all have to do better than this. Drivers are already tired and yet you hold them until you count every last piece we are on a time frame and you and the other big companies are putting the drivers and others at risk.

HEB was my #1 store to shop. But I am going to start shopping at Krogers. I am sorry but yall produce is not what it use to be. It's either ripe or goes bad. Sorry HEB won't come back until y'all fix y'all produce.

Ordered from H‑E‑B 42nd st Odessa Texas for delivery No email, phone call or text was sent to me to confirm order. Order was placed and paid for to be delivered between 3pm - 4pm. Meanwhile the weather got bad and it started pouring outside. At 4 pm no delivery but my bank account was charged. So I went back to the oder online and it was marked as delivered! I got in my car and drove through the neighborhood only to find my groceries sitting in the rain in front of a vacant house. I was drenched and so was my groceries At best I will be refunded my delivery fee and driver tip. No apologies were given. Great job H‑E‑B for blaming an outside company for bad service. The groceries came from your store and my money went to your store. If you can’t accept responsibility for your delivery service then why do you offer it? Why don’t you take your corny advertising off the media and use it to run an efficient delivery service of your own.

Too many employees in the way. Can't get down aisles or to shelves. It was bad enough when stockers were everywhere, now there's personal shoppers everywhere and they don't bother to get out of the way. Switching to Kroger's.

Low low quality fruit and vegetables and empty shelfs. HEB IS SUCKS

Tried your "Chicken Tenders with Fries" dinner. Awful beyond words. Chicken was so dry you could build a building with it. Crust was tasteless and hard too. Fries actually ok. Very disappointed in HEB plus a total waste of money....went in the garbage.

I went not long ago to HEB. The cashier never made eye contact and was quiet. There was no bagger, I began bagging my own groceries. The bad thing was that there was this manager chit chatting away with an employee, she looked at me and didn't offer to help!! She just kept on chatting away!! Unacceptable!!!! Store at Champion forest next to HW.99, These employees should be RETRAINED IN CUSTOMER SERVICE!!!!

I'm a customer of HEB Richmond Texas for long time . Since I don't have a car, I been using curbside delivery. Because is combined to me . I had so many problems with bad experience with the food. I always get 5 to 6 items wrong or they're rotten or I get food that I did not ordered or I get the same item two or three times every time i get my groceries. I don't mind if they want to send me free food!! But every time I complained the managers that i took to . They're very rude ,very rude and they're trying to resolve the issue and send me the right food. They sent me the same items. One time they have to come to my house 3 times for a watermelon that I ordered seedless so, I end up getting 3 watermelon until they told me to cut the watermelon and take it a picture .and to send it to them . Curbside managers they're not well trained to be a manager. Because some of the curbside managers that I took to, they said different staff. Like they not allow to take the food back ,or take it pictures of the food or bring the food back . Who understands there dialect!! Or they rules. Like yesterday afternoon I had problems with my order I spent it almost $ 300 hundred dollars of the food. And there it goes again I end up with a rotten mangos watermelon . The bananas were very very soft. I ordered paraboiled regular rice and I got wheat brown rice. I ordered honey wheat bread and I got the wrong brand . And they send me 2. . I ordered liptom lemon ice tea, I got peach ice tea. I called heb Curbside I spoke with the manager Mr. Ben which he was so nice... he said that he was going to take care the issue. Well I was waiting for my right groceries . I got the same items. OMG !!! IS is that difficult to find the right items. I end up with the same thing ,I complained again and Mr. Ben wasn't there any more. And the Curbside manager in the evening wished was a woman . That was one of rude person that I spoke to. She told me take the groceries back, or she can give my money back,then she said just whatever with the food . I told her I just wanted the right food. This woman did not let took So, she send another person to delivered my food. Wish again was the wrong food.!!! So ,I end up with 3 bags of wheat bread. 4 bags of the brown rice.and 6 mangos , 2 watermelons. A free bag with 4 big peaches and more bananas.. It was a disaster. It not the first time . Is allways the same problem. All I want is my groceries right!!!! I don't think the people whom are getting ready the food to be delivered ,don't know what they doing. And some of the Curbside managers are very rude like the one that I took to,yesterday evening. !!!!!.So RUDE. I DON'T HAVE A CAR . THAT'S WHY I ORDERED MY GROCERIES ON LINE.