H-E-BReviews of heb.com

Will never use Heb home delivery. They doubled some things in my order that I did not approve. I called to make a complaint and she acted bother. It was my money, not hers.

My credit card was not working in self checkout line at the 5808 Burnet Road location in Austin, Texas...I asked front-end supervisor for help to determine what the error code was for my credit card...she went to business office person and said they did not know...she said her manager was out to lunch...so then I asked if ANY senior management was available...she was not sure...I can't even get an effing responses on my issue? Senior store executives have trained their employees not to bother them with petty customer issues? I can tell that is the SOP now in stores? I have been loyal for all of my adult life...mayb that has been a mistake?

Trash. I’m not sure what you conceived to have made better but it’s a disaster. I haven’t purchased anything in awhile do your app being all screwed up. I used to order at lease 2 to 3x a week but this new app is giving so many issues with signing in. I’ve tried over and over to continue as a guess but to no avail I can’t get through. Everybody in the world doesn’t want to sign up big mistake on your part if this is how you continue to do business. If I’m going to be inconvenienced I’ll just run around the corner to Kroger or Randall’s

I WAS a new pharmacy customer at the HEB at 10777 Kuykendahl #03/594 until Caylen was very rude and unprofessional. You do not say to a customer "I'm still waiting on the name" I had no idea what information she needed or in what order and when I brought this to her attention I got the eye roll and while talking she interrupted me with "have a good day". Knowing I would get no where,I drive off and called the pharmacist.

Location at 200 W Hwy 83 McAllen Tx, went in to the pharmacy to get an vaccine injection after having confirmed that the person would be there and available. When I arrived, I was told that the person was out to lunch and would return in an hour and one half. Went again in one and one half hours only to be told at the pharmacy that the person had just gone to lunch and would be back in an hour. Complained to the manager of the store who did not have a clue as to the lunch breaks for pharmacy employees. I was highly angered of this run around, did not see any pharmacy manager and the store mgr with no clue as to employees lunch hours. I went elsewhere where the Walmart pharmacy attended to my needs within minutes and excellent service. Goodbye HEB, your previous good reputation is now history. You can no longer control your employees.

The Tech Ridge HEB at Canyon Ridge Dr. in Austin is hands-down the absolute WORST HEB store in the chain. It is WAY too small for the amount of business that they do, it is always poorly stocked, they do not employ night stockers so they are always jamming the isles stocking the shelves in the middle of the day, the store is also always jammed with curbside pickup carts, and the Pharmacy is awful. I always leave this HEB with a headache and stomachache. If they hadn't chased-off all of the competition I would gladly take my business elsewhere.

Customer service is not good to customers. I get home delivery due to being handicap. I usually get around 100 dollars or products and give a 20% tip for delivery. I noticed my debit card had charges Monday within 60 seconds of each other I called the customer service department and was told that I would have to call my banking institution, during this called I notice that another charged appeared. Customer service did tell me that all these charges were done In a location that was 400+ miles from my residence. I still have not got a refund. It’s been 5 days. I will not shop at HEB again. I do not like thieves.

Been loyal to this company for over 25 years but this all changed since I decided to do home delivery and curbside Ive had more than 7 incidents with them I even call to complain and no one has reached out to me at all, I lost all respect for the way they treated me.