H-E-BReviews of heb.com

Never had an issue with HEB. Was sold a defective product at Corpus Christi store# 3, and manager Ruben Fuentes refuses to reimburse me the $5 for the product they never should have sold. Challenged me to dispute the whole charge. What terrible service. Anti-community.

I have been to the Alon location multiple times and they are always out of International Delight French Vanilla. The have one row for it and no rows for the larger size bottle yet Coffee Mate has half the door for its products. Why can you add more rows for International Delight??? It’s very frustrating.

First, I recently moved 50 yards down the street and H‑E‑B online delivery changed my store to a location 30 minutes away. As a crow flies perhaps it’s closer, but the original store assigned to me is only 10 minutes away. If I order anything cold the groceries show up hot, and via versa. Additionally, the new store doesn’t accept wine or beer selections on the app (no problems when I was assigned to the other store). Apparently H‑E‑B doesn’t need the $2 K I spend each month on wine, because I’ve called several times to report both issues and they refuse (or don’t know how) to fix it.

I bought a family pack ground chuck ground beef June 6, 2023. I bought the big package because I feed a lot of children when I went and took it out of the freezer to defrost it immediately turn brown. I wish I could post a picture of this meat that cost me almost $17 and I pay cash for my groceries I’m not on food stamps or welfare etc. it seems at H-E-B has gotten like the rest of the businesse all about the money I will be contacting the Better Business Bureau and I will be emailing the picture of the ground beef just like Goodwill. They say they help a lot of organizations but in our reality they don’t they don’t even care that they could be poisoning people. I should be calling the department of health as well.

This store does not stand behind their return policy. Even when I pointed out the policy posted on the wall behind the service desk the manager just shrugged and refused to comply with the policy.

The staff are not customer/service oriented. I asked to change my pickup time to move it to one of the earlier available slots, and I was told it would "totally upset their work process." When I tried to argue that this was a bit unfair and inflexible to customers, I was dismissed. Fine, you don’t have to care about my concerns as a customer, and I don't have to shop with you.

H EB in Lakeway has turned to the dark side and I do mean that I've been going there for a while and years and I've never had this problem with any other H EB except the one in Lakeway what the problem is here is the people are unprofessionally trained they do not know that they cannot just put their hands on your personal property and they are not able to have a store manager on hand to check out anything to see if this is a legal act what they did to me and I couldn't believe they did that but yet they invite me back in the store what is up with that I have never had even a traffic ticket and these people treat like everyone is stealing especially when you're walking out the door with a receipt in your hand it makes no sense. Avoid Lakeway H EB as much as you can there are other stores you can go to including Randall's Lakeway Whole Foods Albertson's many others but avoid H EB at all costs I no longer will give on my business.

They charge a 4% hidden fee on FREE CURBSIDE PICKUP.