H-E-BReviews of heb.com

Purchased Ruffwear Retractable leash for our Shitz Zu. Dog is 9 pounds. Lease rated for 65 pounds. Lasted 3 months. Now it no longer retracts. When it was working did not retract smoothly. Would not recommend product.

I was a bystander and I see your security guard start man handling a woman for no reason and he was in the wrong and I'm sure more people will leave reviews on what had happen. heb on high way 6

They dropped fruits and vegetables on the floor and just place them back in with the others while stocking nobody wants brused items

Personal muy desagradable en el Heb del dorado, dirección 18611 east field en Houston Texas , manager grosera y su compañero muy desagradable ya que no tienen valores humanos, me instaron a salir de la tienda por ir con mi perro de soporte , les expliqué la situación y me dijeron que llamarían a seguridad, el chico que la acompañaba empezó a ser racista y se mofaba de mi por ser latino , de verdad un acto despreciable

My account was breached three times. I should have learned from the first time, but I still stuck to it. The third time it happened I got nine hundred fifty four dollars stolen out of my account.. I spent endless amounts of time calling these people who can hardly talk English, and all I was getting was a run around. They issued me anew card only to cancel it a day later.

DO NOT, I REPEAT DO NOT use the curbside service at the 1604 and Blanco location in San Antonio, TX. Put in my curbside order, received an email that the order was received, received a text message that the order was ready, credit card was charged, only to get to the store and let them tell me they never received my order. They REFUSED to refund my money and said I could call customer support. Like most of us have all the time in the world to sit on the phone with customer support to try and get a refund for food we did not receive. I WILL NEVER USE THEIR CURBSIDE SERVICE AGAIN!

You have a new supplier for your baby sweet petite carrots. And they are no there not as good as they used to be. I am a carrot lover and these really do stink as a sweet petite carrot. Please go back to your original supplier. Thank you Donnie Smith

I went to the HEB store in Missouri City Tx at Sienna Plantation on a Sunday morning at 10am. I went to the Bucher to get some T bone stakes custom cut. I asked the Bucher if he could cut me 3ea T bone stakes. The Bucher said there was T bone stakes already cut in the meat counter. I explained to the Bucher that the T bone stakes that were in the counter were cut too thin, and I would like T bone stakes cut to a thickness of 1,1/4 inch. The Bucher said he would go look and see if he had any T bone stakes in the cooler that he could cut for me. He came back a few minutes later and told me that there were no stakes in the cooler. Not wanting to cause a problem, I said ok, and finished my shopping. I returned on Monday morning at 9am and went to the Bucher, and asked to get 3ea T bone stakes custom cut at 1,1/4 inch thick. The Bucher remember me from the day before, he said that they did have T bone stakes today. He said it would take about 10 minutes to cut the stakes, and could I come back in 10 minutes. So I went to get some other stuff in the store, and came back in 10 minutes. When I came back the stakes were packaged and on the Bucher counter . I grabbed the stakes and went to the cashier paid and went home. When I got home I measured the thickness of the stakes, and they were cut to 1 inch thick. I called the HEB store at Sienna and asked to speak to a manager, after being on hold for 15 to 20 minutes I got a manager on the phone. I explained my experience to the manager about having no stakes on Sunday morning, then having the stakes cut too thin on Monday morning. She told me everybody else likes their stakes cut thin, and her tone was that I was being a winner . After I got off the phone with the manager at the HEB at Sienna, I felt she didn't take my concerns seriously. I called HEB corporate office in San Antonio, and explained the situation to them. Later that afternoon on Monday, I got a call from the HEB at Sienna, and spoke to a different manager. She told me she was sorry I had a bad experience at their store, and she would leave me coupons for free stakes at customer service desk. So Tuesday morning at 9am I went to the HEB at Sienna. I went to the customer service center to get the coupons for the free stakes. I asked the your lady at the service center if she had any coupons in my name. She said that there were no coupons let there for me, I asked her to call a manager for me, and she called a manager for me. In a few minutes a manager came. I explained to her the situation, she didn't seem concerned, and told me that no one left any coupons for me and she didn't know anything about the situation. I told her I would call corporate, and she told me to do what ever I want to do. At this point I was not happy, 3 trips to the store over something that should be a non-issue. And this is not the first time I have been told by the meat department that they did not have T bone stakes. I am a 60 year old white male, I feel this is an example of cancel culture, reverse discrimination. I am in a store full of people, I don't want to raise my voice, because then I am the one who is being unreasonable. So I just have to walk away. But let me tell you one thing, that will be the last time I ever go into an HEB store. Yall have lost sight of the main rule of customer service. I am a contractor, if I treated my customers, the way yall act... I would be out of business. I think yall need to have a talk with all your employees, about common curiosity..... So after talking to the manager at the customer service center. I went out into the parking lot and called corporate HEB again. In a few hours the main manager of the HEB store in Sienna called me. I told him the situation, I told him about the no concern from the manager at the customer service center. He apologized, and told me he would add to the coupon amount. This is not about money. This is about common curiosity, I don't want to have to get in an argument with someone because I asked them to do there job! The meat department is the only place in the entire store, where you have to ask someone to do something for you. If you don't like you job, you should get a new job? The rest of the store is self service, one just takes product off the shelf. I hope HEB corporate read this. I think the HEB store in Missouri City at Sienna employees need some ( Supper High Intense Training) you can brake that down to an acronym.....