H-E-BReviews of heb.com

HEB HAS THE WORST SELECTION OF SWEET POTATOES I HAVE EVER SEEN!!! DO NOT KNOW WHERE THEY GET THEM BUT ALWAYS SMALL AND WITH BLIMISHES!! THEY ALSO CARRY WAY TOO MUCH OF THEIR BRANDS AND NOT MUCH IN NATIONAL BRANDS! I PREFER DEL MONTE VEGETABLES BUT NOT MUCH CHOICE!

H-E-B has a great variety of products and reasonable prices, but the customer service can be hit or miss depending on the time of day.

Your employees need some serious training on how to treat the public. The last two times I have bought groceries at the HEB, I have dealt with some very disgruntled and unhappy employees. Many are short tempered and cannot look you in the eye. They are too busy talking to the sacker (if there is one) rather than thanking the customer who just bought $100 plus of groceries. I would suggest you hire a customer service individual to train each employee on how to act in a social environment, especially to those who are spending money at your establishment. There is an old saying "It is nice to be important but more important to be nice". Unfortunately you have been the only big grocery in town so there is no competition. How hard is it to say, hi how are you today, thank you, we appreciate your business? While you are remodeling, how about remolding your employees to be more customer friendly?

I order HEB curbside on a regular basis, the one on Business Center Dr. in Pearland, Texas. I don't always call but do after I order a few times and always have the same on-going issues with the produce. I do have notes asking them to check and not give me overripe produce or expired items. I don't understand, are they not doing anything on their end? I'm paying more for the curbside convenience and feeling frustrated. Hoping if I give a bad review they'll see it and do something about training their shoppers- unless they're doing this on purpose to get rid of over-ripe produce!

En estos momento estoy en el área de pescados y mariscos solicitando ayuda para la compra de 2 kilos de camarón grande crudo pero menciona el personal de carnicería que no hay nadie que pudiera traer el producto del congelador ya que el responsable anda comiendo, mi opinión es que debería haber alguien que lo pueda cubrir en esa hora. “HEB hacienda los morales” Av las americas cruz con Av Rómulo Garza.

I purchased some red seedless grapes through curbside. They were huge and had seeds in them. The flavor was terrible. I have never seen grapes almost the size of a ping pong ball. No they were not Roman grapes. As I said anyone who uses curbside gets the "trash" - and this is wrong, but for the elderly who cannot spend hours in the store this is what we are stuck with. It seems to get worse and worse.

HEB is our 2nd go to store. I'm usually happy with it UNTIL I have to bag my own groceries and pay at the same time holding the line up and trying to rush to finish bagging my groceries. It's an awful feeling and I'm tired of it! The last 5 times is like the person in front of me gets their groceries bagged and they leave when I'm next! Ugh

Because HEB has the market on groceries, they are discontinuing many name brand products. HEB has items to compete, but the quality is not as good. Walmart does carry those items. That is where my business will go. It is sad as HEB does a lot for the community, they will surely loose alot of business, because I will not spend my hard earned money on second best.