H-E-BReviews of heb.com

I have been told after I left a part of my grocery there no you took it she said pretending that she look at the camera for 60 $ I have been buying from the HEB I 10 for years an average of 400$ monthly I have never seen an organization that cheep in my life I never been insulted in my life I guess when you go to a place that a bunch of unprofessional working that is what you get

If I could give ZERO stars, I would. This is the worst website and the worst customer service ever! Nothing ever works!!

I'm getting tired of Henry Edward B's lineage be trampled on by making it like HEB is a Mexican store. It is a Texan store. While there are a lot of Mexicans here, We are a proud American state. Stop posting Spanish commercials on American channels. I don't understand it and it just makes me want to shop at your store less. I love Mexican culture, however I will not stand by the propaganda that has been riddling our towns lately.

After 20 minutes I was told a 1 hour wait for 8 inch pizza. Just to be clear no one else was waiting all online orders, they don't like live walkins.

Well? After several months of successful experiences with curbside at this location, the thrill is gone. Over the course of the last 4-5 weeks, they’re slipping. Today, 6/17/25, ordered $197 in groceries. Kid brings them out, it’s a lot, put in the backseat of my truck, say good luck in this heat, and head home. One item missing? Ok, as long as it’s a small inexpensive one. Items of a large size, 40oz frozen green beans replaced with 4 - 16 oz bags at the same price? Cmon man, that’s a $1.33 I still ain’t heard about. But $33.16 not in my order? That’s not cool. Called in to report it. Woman answered extremely angry obviously having a bad day. And blamed it on a bad connection. Puts me on hold for 6 minutes. Dude answered and asked what I’m missing. “Where you want me to start? Canned goods? Fresh food?” Fresh food it is. List them out, dude comes back and says kid remembers putting them in my truck. “And what about the silicon tongs? The chipotle peppers?” Oh yeah, he put them in your truck. “So you are calling me a liar? He might have put them in “A” truck, but it wasn’t my truck. Of the fresh food missing, that “WAS” going to be for dinner. And we make our own dog food, which sweet potatoes is a major ingredient.” I’m not calling you a liar. Well? If you say the kid put it in my truck, and I say it ain’t there, you ARE calling me a liar. Wife called on her way home and said she’d stop and pick up the missing items. So, what did we learn today? Hopefully it’s a lesson not soon forgotten. Alas, I doubt it. Step mf one. NEVER call the customer a liar. Why would I lie about $33.16 out of ~$200? Of produce? Not meat, or big ticket items of which I had. Step mf two. I’m sure yall have a bad day, but answer the phone in a way that WELCOMES the customer. After the initial intro, I clearly stated, “I’m sure you’re frustrated, and so am I, so take it down a notch.” Step mf 3. Do better with QC/FA. This is not a me problem. And hey, on the lighter side? Yall don’t have to worry about me anymore. Pretty sure I won’t be back to this location. Even in person for in store purchases. You obviously don’t need my business. Oh, and if you still think I’m lying, check yelp for the same review and a photo of the receipt when my wife went in to snag the items not in our order, the same day. Along with sushi for dinner because your curbside team is suffering major issues as of late.

They're taking too long just to exchange a gas tank. When I went to ask about it they told me to keep waiting outside.

The store at 183 and 1431 in Cedar Park has to be the poorest managed store in the history of HEB. When a product is displayed with a certain price, that's the price a customer should pay. However, that doesn't seem to be the case with this store. It happens over and over and over!! How disrespectful to the customers!! And, nobody cares! I suggest everyone check their receipts before leaving the store. I also suggest shopping at a different store. This one will take advantage at every opportunity!! I do not recommend. Bye HEB..........

I called because they charged me close to $1.00 more than the package said. I called to get a refund and I was informed that when you do curbside pick up you are charged 5% more on every item than you would pay if you came inside the store. I've NEVER seen anything warning you the price will be more if you order for curbside. This is deceiving to your on line shoppers. I said well I will stop tipping so well! It deceiving!!