Heaven MayhemReviews of heavenmayhem.com

I was disappointed with my experience ordering from Heaven Mayhem. When my order arrived, the jewellery box hardware was scratched and the velvet pouch was poorly stitched and misshapen. Customer service approved my claim, but the only solution offered was to return the items via FedEx for a refund (after all that??). Unfortunately, the nearest FedEx location to me is about a 40-minute drive away, which makes the return extremely inconvenient. Given the issue was due to a quality defect upon arrival, I expected a more reasonable resolution. Overall, the quality control and customer service experience were disappointing. I won’t be purchasing from this brand again.

Great client service! The team was really responsive and helped me with my earrings!

Beautiful cuffs, extraordinary customer service

I ordered a necklace 1 week ago. On the website they claim it would take 3-4 days to arrive. Wrote them an email still no update or reply. Going to expose them on tiktok, because that‘s when they will response. Clowns

Awful customer service. I have been sent a faulty earring, where the back constantly falls off and I have been very close to losing the earring on numerous occasions. One of the backs is so evidently looser than the other. When I reached out, they have claimed the only thing the can offer is a discount code or voucher for my next purchase, that’s not solving the problem, that is just making me spend more money with the high risk that the exact same situation will happen again. Very unimpressed.

I had a personally great experience with Heaven Mayhem. I bought their famous knot earrings in December and I am very happy with the product and the packaging and details are very well curated. Overall a good brand, although a bit expensive.

Such bad customer service, package arrived two months late with one item not included after saying it went out of stock, then told me they would refund my shipping, after chasing this they then told me it’s non-refundable??? Terrible customer service and completely un empathetic. Someone responded to my email with a completely different problem.

All retail extends there return policy during the holidays.. this company will not. So if you order and 10 days go by your stuck even for exchanges. I would never order again.