HeatbitReviews of heatbit.com

The customer service is absolutely wonderful! The app makes managing my Trio very easy! Oops! The user guide is in the app after all!!

I ordered two Heatbit units (a Trio and a Maxi) and never received either product despite months of waiting. After being strung along with promises that delivery was "just around the corner" for 4 months straight, I finally requested a refund in late October. It's now been nearly 2 months since they confirmed my refund was processed, and I still haven't received my money back. The payment was made via Bitpay/Bitcoin, and they keep sending me broken links that lead to error pages when I try to complete the refund process. Their support team is polite but ultimately ineffective - lots of "warm regards" but zero results. Save yourself the headache and buy from a company that actually delivers products and processes refunds properly. Timeline: Ordered in early summer 2025, refund requested October 21st, still waiting for my money as of December 22nd.

Ordered 2 Heatbit November 2023 order is still not complete.

My first encounter with Heatbit was in 2023 when I gambled on promising company with an idea they were still testing. Purchased my first Trio (then called Heatbit Mini ). It took some time to go from testing to delivery but when it arrived it stacked SATS and heated our Condo all winter. Our Second unit followed soon after and the next winter we never turned on our central heat and collected SATS. This Winter the MAXI arrived and I happy to say I'm keeping it and sharing the heating with others in my family. Yes, and stacking SATS. Ezequiel, Siranush, Alisa S, Gaia, Lucia and the rest of the team had been great in the moments where the there was an issue and ALWAYS helps get the problem solved or addressed. This season they have come out with a few more Heatbit options and Im hoping that Ill have funds and use case to get some of them. Im not a tester and I've paid for all my devices, Im just a fan. My wife semi-fan likes that they are air purifiers as well. (that stack SATS). These devices have seen some criticism and I can only speak from my experience - Id have more of them and just might as I find just how to deploy them.

Quick response, even on a weekend.

I’ve been a Heatbit customer since the very beginning and have watched them successfully pivot their hardware while consistently delivering excellent service. Over the years I’ve needed support more than once, and each time the team has been responsive, professional, and genuinely helpful. Most recently, I had an issue that was resolved completely remotely in less than 24 hours — no need to ship hardware back, just seamless problem‑solving. I’m a true fan of the brand, the products, and especially the customer service. Heatbit has earned my trust, and I would recommend them to anyone looking for innovation backed by outstanding support.

I have been using Heatbit for a few weeks now and both functions (air purifying and heating) work perfectly. The heat from mining alone is enough to keep our office warm and every once in a while we turn the purifyer on and in a couple of hours the polutant levels are down to near zero.

Great support and follow-up. They were able to help out my issues with international delivery and packaging within a day.