Hears Hearing & HearablesReviews of hearshearingandhearables.com

It was my first time ordering from their site and it was unclear which charger would work for my hearing aids. I ordered the one that I thought would work based on the information given. Again, I had never bought a replacement charger before, so I could only go with the information given on their site. The charger did not fit my hearing aids, so I reached out to their customer service about returning it. It cost me $45 to return a product that I could not and did not use. $20 on shipping both ways and $25 on restocking and credit card fees. None of this was explained to me ahead of time by their site, unless I expressly clicked on and read their return policy, or their customer service rep after I reached out to them. I could have exchanged it for the correct one, but would have been charged extra fees because of my error on the original order AND still have to pay to return the original charger. The entire process was confusing and frustrating.

With the snow storm cold weather all things considered your quick response and keeping me informed is very excellent I received it in a secure and timely manner Thank You very much it w I response great, my mother will be happy with the pocket ta k ker

The website purchase was smooth and easy. Although a slightly different product was accidentally shipped, they immediately—on the same day I notified them—sent the correct item, even before I returned the original. They also provided a prepaid return shipping label. This is the first time I’ve experienced this level of quick and effortless customer service. Throughout the entire process, they were responsive, gracious, and kind. The replacement item arrived promptly and is perfect—I love it!

Good product and good customer support, but a bit slow on delivery

The customer service I have received has been excellent! You deal directly with those who own this business and they are pleasant, helpful and accommodating. Kim went out of her way to help me with an issue I had with a coupon. Exceeded expectations!! My first order went seamlessly and I am very happy with my product and the pricing (less than my dr's office for the same product). I am awaiting my second order now and expect to have no issues. The membership fee is well worth it and I will remain a customer. Highly recommend!!!

I had a question about a purchase and I contacted them. The response was quick and my issue was resolved promptly. I highly recommend them!

Great customer service!

I liked the price, but it turns out the product was not in stock as advertised on their website. It did not arrive in 3 to 5 days as advertised. And, I was not notified that it was out of stock. I had to make an inquiry to find out this information. I suggested they update their website to show true status. They didn't. I eventually got the product and it works great, but I would have gone elsewhere to get it sooner had I known.