Awful, no communication response, collagen does not work on my dog and can't get unwanted subscription cancelled.
This company does not respond to email requests to cancel subscription which I never signed up for in the 1st place. They keep sending collagen and using my card details that I used to make 1st purchase to debit my account each month. Dog has not improved on the collagen still itching bad as ever. I am taking action through my bank to cancel my card so they don't take any more money. I would not recommend this company to anyone. No contact details except email which they don't respond to!!
LG
Lisa G.
Scam website
Ordered from website as the woman advertising it said the collagen on fb was a scam. Seen other adverts for Bloom collagen for dogs , same bottle and same woman advertising it!! UK based company but my bottle was shipped from China. Think ive been scammed again! Its now gone in the bin , who knows whats in the bottle but its not going in my dog. Please be careful.
KB
Kellie B.
My dog was allergic
My dog was allergic, got hot and very lethargic. I reached out to Healthypetz to ask questions with no response. Has been weeks since I emailed. No response to me getting my money back. Will never do business with them again.
DY
Dianne Y.
BUYERS BEWARE!!!!!
BUYERS BEWARE!!!!!! I received 3 bottles within 15 days of order. The origin of the package was never disclosed. The odor upon opening is absolutely rancid/horrid/disgusting....with a 70 pound dog, the dosage said 2 droppers. I have a Labrador who eats any and everything. I could not get this into her with ANY food the smell was so bad! When I contacted them at healthypetzhelp@gmaildotcom, I received this response :
"Thank you for reaching out, and I am so sorry to hear that your pup is having such a hard time with the collagen. I completely understand the frustration—when our pets refuse something that we’re hopeful will help them, it can be quite a challenge!
I am particularly concerned to hear that she is turning her nose up at the smell. To be honest, this shouldn't be the case. We have recently identified that a specific batch had an uncharacteristic scent that was not supposed to be there, and it sounds like you may have received bottles from that run.
Because we want your dog to actually enjoy the supplement, I would like to send you a free replacement from our brand-new restocked inventory. This fresh batch has been quality-checked to ensure it meets our standards for taste and scent, making it much easier to mix into food or water without your dog noticing.
To save you the hassle, we do not require or accept returns. You don't need to worry about shipping the unopened boxes back to us; please feel free to dispose of them or gift them to a friend whose pet might not be as sensitive.
I would love the chance to get a high-quality replacement out to you so you can see the results you were originally hoping for."
**I was appalled that a "Bad Batch" could have been sent to me when this affects our dogs health! No effort was made on their part to contact me or any others about this "Bad Batch". I asked for the bad batch number, and they did not give it to me. Instead they asked me for the numbers on my boxes. I found this dishonest. I asked for a refund per their 60 day money back guarantee on their website and have now been going back and forth for 4 days with them. They claim they don't offer refunds. Here is their response:
"Thank you for reaching out with those questions.
Regarding the batch details, our production dates and batch numbers are printed directly on the bottom or the side of each bottle. If you can let me know the numbers you see there, I’d be happy to check them against our records for you before we move forward with any next steps.
To clarify our refund policy, the 60-day guarantee you mentioned is an outdated policy that was updated last year. Under our current guidelines, we do not accept physical returns of the product. However, to resolve this for you without the hassle of shipping anything back, I can offer you a 50% "no-return" refund on your purchase.
This allows you to keep the bottles while getting a significant portion of your money back immediately. " A significant portion? I paid $58 for rancid liquid! I will no longer engage with them, and have opened a dispute with my credit card for investigation into false advertising and inferior quality. Their website still shows the 60 day money back guarantee as of today. STAY AWAY! Buyer Beware! 😡🤬☠️💩
KD
Katherine D.
I've been waiting for my item and never…
I've been waiting for my item and never received it but they got there money I am very frustrated with this and to top it off they got there money I will never fall again for this companies scam
IM
Isabel Mendez A.
The pipette was broken when I received…
The pipette was broken when I received it. Ot was pieces of crystal mixed with the product. I informed the company but no answer. Bad experience. I would ‘t recommend it
CC
Customer Carole H.
Long delivery time
Long delivery time, thought this was in the UK! no reply to e mail query. luckily I read other reviews that said they were automatically put on the monthly subscription plan, when I checked this was the case. So have cancelled. Very dubious about giving it to my dog now.
WH
Wendy H.
Terrible. I purchased three bottles from Heathly…
I purchased three bottles from Heathly Petz and the liquid smells foul. It was originally light orange when I first opened it and then after a few days it changed to light yellow and stinks. I’ve thrown all three bottles in the bin. I did try and communicate with the company but no luck. Huge scam. Stay clear of this product
