healthybenefitsplus.comReviews of healthybenefitsplus.com

Healthy Benefits App is the worse I have ever had to deal with - My facial recognition stopped working - couldn't login with my password or email saying one or the other wasn't known - I reregistered to no avail - bottom line - I think Humana does this intentionally so that we can't spend the money we get on the flex cards - this was the most frustrating experience ever and when I called customer service - the ladies i spoke to could not offer a working solution for me to get into the app or even shop online so all in all if I could I would give this review a negative 100 - I was a member of Aetna last year and never had this problem shopping with my flex card - shame on you Humana and Healthy Benefits for making this a horrible experience for your customers

Terrible P.O.S. app that never works! You have to really try to code and run software this bad. Login is complete security theater. Isn't worth the space it takes on my phone!

Worst customer service. The first time I got somebody in India who I could not understand at all. Just now I slammed down the phone and had to de-stress from dealing with a stupid CSR who couldn't get the address right after I repeated it a dozen times. And the connection was scratchy and I had some difficulty understanding him on top of my old age hearing loss but better than talking to India. It almost seems that they get paid for how long they keep a caller on the phone. Long pauses of silence and I kept asking, "are you still there?" And the address thing went on and on. Now I have to wait over a week for a new card and after reading the reviews here I can expect to deal with log in and other problems.

This is horrible i think they just don't want anyone to be able to get any benefits so sad !

I didn't think they could make this app even worse. But they did it. Updated again. It went from it taking about 5 minutes just to get the app to let me log in, to 15 minutes. Great job, y'all. Just about the worst and most useless app I've ever been forced to use.

I waited 26 minutes for customer service to help me reset my password and no one answered so I just hung up they get good money for my insurance company and you think they'll be more considerate for a customer I'm very disappointed with them

I didn't think it could get any worse but SURPRISE, they outdid themselves. Now you have to register with HealthSafe to be able to get in. They either text or call you to give you verification numbers. But when you try to switch to text to get the number, then switch back to put in the verification code, it goes back to log-in. With phone you have to push # if you asked for the call, which means you have to pull up the keypad. When you go back to the app, it goes back to log in. So you are in this never-ending loop and can NEVER get into the app. I really wish I could leave a review with minus 10 stars not only with these issues but because part of the app was unusable before this.

Can't use biometrics to log in. Must manually enter user name and password.