healthybenefitsplus.comReviews of healthybenefitsplus.com

Spent over 2 hours with tech support over login issues with both the app and website. I talked to 4 separate people. Second one told me that my zip code wasn't correct (called twice before to have that fixed) and that he couldn't find my city(which is the second largest city in my state). 3rd person told me that they would transfer me to a specialist. Spent half an hour with them and still got nowhere. They really need to work on the training of these people because they seem to not care about your situation or the value of your time.

I have now probably tried 50 times to place an order but the site just keeps on repeating that the price on an item has changed. So I canceled the entire order, placed the order again, and I still can’t get the order placed. So here’s my theory: United Health doesn’t really want to have to pay for these benefits so they allow this nonsense to continue without apparently attempting to fix the problem. I sure hope the producers of this Healthybenefits website never are allowed to design software for any medical or surgical procedure!!!

They pretend to sell health insurance, but it’s actually a discount plan that has no real coverage. They pressure you to confirm personal information (DOB, address, phone, email). They charge your card monthly without your true consent. When you try to cancel, they hang up, transfer you endlessly, or leave you on hold—a known tactic to make cancellation nearly impossible.

like everyone else, i am angry that my health plan's purchases are funneled thru this disgusting website. 30 minutes on the phone to learn that the items i bought from them , on their website, go thru another company, so i couldn't get refunds nor replacements on the EXPIRED medications. customer support persons were gentle but useless.

I’ve been trying to use my UHC OTC credits through HealthyBenefitsPlus, but the website constantly blocks purchases. Today is the last day before my credit expires, and I still cannot buy anything. It feels unfair that the company gets to keep the money when we, the members, cannot even use the benefit we’ve earned. This system needs urgent improvement — accessibility, reliability, and honesty. Please fix this for seniors who rely on these benefits.

Used through several DSNP insurance brand names. Just filed a Medicare complaint on HealthyBenefits yesterday (10/27/25). Supervisor Holly told me I could pay Spectrum Mobile with my U-card. I made a payment on 10/03/25 off my U-Card. Spectrum Mobile aent it back, supposedly with a wrong account number on 10/08/25. I then get a call from Holly on 10/15/25 to check about the status of the returned payment to my U-Card. A ticket had to be made with Spectrum Mobile. Holly said that because Spectrum Mobile sent an email disconnection notice, they would pay Spectrum Mobile with a Credit Card, the only way to get Spectrum Mobile to get a payment... even Walmart bill pay is not accepted. I was told on 10/20/25 that "Bill Pay Escallation" was going to do that 1-time payment by card. Now on 10/27/25, I was on the phone with Supervisor Nick in the USA, Healrhy Benefits refused to pay the bill that they said they would. They claim its because no medical need is needed for the Mobile phone. I disagree, as I have telemed, due to various disabilities. They renigged on what they were going to do. HealthyBenefits/HealthyBenefits Plus HAS PAID prior cellphone bills. Supervisor Holly said they had an agreement, which Spectrum Mobile was not honoring. Because of this I will lose my phone line on 10/31/25 AND get a credit hit, for something NOT in my control. I did everything on my end. HealthyBenefits/HealthyBenefits Plus dropped the ball. Now I must needlessly suffer for their actions and lack of care.

Wellcare OTC with Healthy Benefits is the worst. They changed from Walmart to Amazon without notice or choice for us to chose the provider. Amazon screwed up my first order, but what's frustrating is they don't provide sizes, ie. Compression socks. I ordered 3 different types, and not one description said they were L\XL. I had to buy them before finding out. There is Not a function to ask questions, either. They also do not provide tracking. Amazon directs you to check your app. Once you get there, there is no additional information. They told me by email, I would receive an email when my order is shipped. I not only didn't get that email, the order arrived a day earlier than projected in the first email. That might sound like a good thing, but if I wasn't home, someone could have taken if off of my porch before I even knew it was delivered.

I recently changed to Humana and some things are good, some not so good.I wish the scanner was a separate app and would just continue.I get very frustrated with it when I'm in the store first I have to open it and then I have to keep logging in to get back into it if I don't use it immediately. i attempted to buy deodorant at sam's which was a four pack and that was denied. i just wish the scanner were a separate app that might help a whole lot.Some stores make it difficult to log in to the site. and tell me why I cannot use it at sprouts.I can use it air dollar general but not at sprouts which sells good food.