HealthTapReviews of healthtap.com

anyone subscribing for this service , its a simple online scam. Simple model sell service to 100 and give service to 10. If you pay them money then just sit by your phone for next 36 months and wait and if that doesnt tire you out then keep sending emails for days for your refund, which you will never get back. by the way they have NO PHONE number to call, so you send emails and wait for them to reply ( if they will ) best option visit a live doc or find another online service that charges you after they connect you with a doc

★ from EBLy on January 13, 2016 Buyer Beware. Paid $49.00 to submit a question to a doctor. Never received a reply - waited 8 days. I am waiting for a refund, which I probably won't get. Why? I didn't read the Terms. (My fault I know - live and learn. I am too trusting and this is what I get) Terms state that if you want a refund, they can offer you "credit" toward another question Another question that won't be answered? It will take them, according to their email to me, another 5 days to determine if I qualify for a refund! Totally unprofessional. Save your money for your doctor.

It seems that a lot of dishonest companies are using a certain business model to lure in subscriptions - the trial subscription to this service is free, but after the trial period, instead of you losing access to the service (which is the norm for other subscription based services such as Spotify) you are instead upgraded to a premium account without any notification and you are charged a monthly subscription fee of $100 USD even if you have not used ANY of the services. I was charged $300 AUD over 2 months before I noticed the charges on my bank statement. I've cancelled my account and asked for a refund but I'm sure I won't be getting anything back. Change this trial subscription model to the one other services like Spotify uses and suddenly your HealthTap app becomes much more acceptable, but the current subscription model you guys use makes it a little TOO obvious that your motivation is purely monetary gains.

I had a specific request/question/need that needed a specialist. HealthTap allowed ANY doctor to pick up my request and I was told "you need a specialist" by 3 different docs in the same session. They refused to give me a full refund and instead offered me a "partial refund" because I received "helpful medical advice." I couldn't afford to see a specialist in person which is why I went on HealthTap. Thanks to them essentially taking my money without service, I was unable to get medication or go to a clinic. I am devastated and still sick. Thanks HealthTap.