HealthTap Reviews | Read Customer Reviews of healthtap.com

HealthTapReviews of healthtap.com

3.4218 reviews
Pharmacy & Medicine
2465 Latham Street, 3rd Floor, Mountain View, California

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HealthTap

About HealthTap

Your personal doctor, one tap away.HealthTap is a virtual-first, affordable urgent- and primary-care clinic, providing top-quality physician care nationwide to Americans with or without insurance. Our proprietary, easy-to-use, and innovative apps and electronic medical record apply Silicon Valley standards to effectively engage consumers and doctors online to increase the equity, accessibility, and efficiency of ongoing medical care for consumers, providers, employers, and payers. In addition, with HealthTap, businesses can offer virtual primary care to employees for less than the cost of free coffee. HealthTap’s US-based board-certified physicians are available throughout North America. For more information, visit www.healthtap.com.

HealthTap (healthtap.com) has 218 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: healthtap.com
Website: healthtap.com
Category: Pharmacy & Medicine
Location: Mountain View, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 15% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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HealthTap reviews

Showing 68 reviews with 1 star · Clear filters

Charles G.
Aug 6, 2019
Tell mds of new appt by text rather…
Tell mds of new appt by text rather than by email
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Rogier H.
Aug 5, 2019
Healyhtap does not bring any benefits…
Healyhtap does not bring any benefits to day to day life. Especially in conjunction with corporate. Even more. The monitoring of data and privacy related subjects are a big concern.
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Jorge
Aug 5, 2019
The first time I used Health tap I was…
The first time I used Health tap I was pleased. I needed budesonide for my ulcerative colitis and and va did not have this. Next I asked for Tamiflu to have on hand if my son came home with flu symptoms. The response was from a jack dumb physician who said it was not for prevention. If one were to look up the use of Tamiflu, it states that is if for "prevention" for the common flu! I will neve use healthtap again as it has juvenile ignorant as doctors on it.
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Chad M.
Aug 5, 2019
Ripp off
It cost money’s to talk to the doctors just rather email my st it the same wait x and it free
Response from HealthTapAug 5, 2019
Hi Chad, We appreciate your feedback and are very sorry to hear about the issues you have experienced with HealthTap. We strive to provide the best care possible and will be working to ensure this problem is solved. We again appreciate your honest feedback and if you have any further questions or concerns please let us know at [email protected].
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Mark Z.
Aug 5, 2019
The Dr is great & your app is so…
The Dr is great & your app is so qwirky, I can never just have the consult. We always have to do a work around.
Response from HealthTapAug 5, 2019
Hi Mark, We appreciate your feedback and are very sorry to hear about the issues you have experienced with HealthTap. We strive to provide the best care possible and will be working to ensure this problem is solved. We again appreciate your honest feedback and if you have any further questions or concerns please let us know at [email protected]. -Julia
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Natalie
Aug 5, 2019
HealthCrap
Not sure why they sent me this survey MONTHS after I canceled my account (and after I had to get help from the fraud department at my bank to reverse several arbitrary charges they made after my account was canceled), but hey, what the heck! Here goes... Bad customer service, extremely buggy app, multiple overcharges/unauthorized charges, frequently dropped chat sessions or had them interrupted (through ZERO fault of my own), mostly crappy and/or apathetic doctors, etc. That's basically it, in a nutshell. Run! Run far, faaaaar away from HealthTap.
Response from HealthTapAug 5, 2019
Hi Natalie, We appreciate your honest feedback and are very sorry to hear about the issues you have experienced with HealthTap. We strive to provide the best care possible and will be working to ensure this problem is solved for future users. If you have any further questions or concerns please let us know at [email protected].
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Nikki
Aug 5, 2019
Fantastic service stripped away because of poor management
Health tap or Smarthealth or whatever it was called in Waikato DHB was a much NEEDED service but poorly executed and targeted!!! Then the service was cancelled. This could have had far reaching benefits especially for rural communities!!!
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Dr. Lawrence S.
Aug 5, 2019
was going well with some help from…
was going well with some help from Isiaac then was told i am off and no explanation,even after multiple requests , so no ,not good management , at least tell me why you took me off not one word answer but things going well now with other companies, Dr Scalzo
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