HealthTap Reviews | Read Customer Reviews of healthtap.com

HealthTapReviews of healthtap.com

3.4218 reviews
Pharmacy & Medicine
2465 Latham Street, 3rd Floor, Mountain View, California

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HealthTap

About HealthTap

Your personal doctor, one tap away.HealthTap is a virtual-first, affordable urgent- and primary-care clinic, providing top-quality physician care nationwide to Americans with or without insurance. Our proprietary, easy-to-use, and innovative apps and electronic medical record apply Silicon Valley standards to effectively engage consumers and doctors online to increase the equity, accessibility, and efficiency of ongoing medical care for consumers, providers, employers, and payers. In addition, with HealthTap, businesses can offer virtual primary care to employees for less than the cost of free coffee. HealthTap’s US-based board-certified physicians are available throughout North America. For more information, visit www.healthtap.com.

HealthTap (healthtap.com) has 218 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: healthtap.com
Website: healthtap.com
Category: Pharmacy & Medicine
Location: Mountain View, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 15% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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HealthTap reviews

Showing 23 reviews with 4 stars · Clear filters

Debby Van Der S.
Aug 12, 2019
Great for follow up
Great for follow up, looking at history and making appoints. Could be better integrated though as just got a reminder sent in post rather than alert on healthtap.
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James O.
Aug 12, 2019
At times the connection will just drop…
At times the connection will just drop without telling me.
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Jorge A.
Aug 6, 2019
It would be great to have the ability
It would be great to have the ability to use doctors prescription to acquire antibiotics.
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Lanny B.
Aug 6, 2019
I had a video chat with a doctor
I had a video chat with a doctor who was able to get me some medicine for my chest congestion.
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Dr. Ronald W.
Aug 6, 2019
Good platform for giving advice
Good platform for giving advice. Many questions too vague, too broad, lacking details
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Dr. Philip M.
Aug 5, 2019
Very low/minimal consultations in Fl
Very low/minimal consultations in Fl. Additionally, for 1 4 hour committed shift I am paid $100; however, for each consult, $30 is deducted from the shift payment. Therefore, I would have to see 8 patients to earn $200. Beyond sad and certainly not competitive with any other telemedicine venues.
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Evan Z.
Aug 5, 2019
Overall a great service, but beware of false advertising
Overall, a great service. Free educational answers to many common medical questions, and many uncommon questions as well. Gets 4/5 stars because I've had trouble in the past with what seemed like false advertising. I purchased a premium plan based off of advertising of a free consult with a specialist, only to find out that the premium plan only includes limited primary care. I requested a refund and they did not budge even when I showed them documentation. Overall, though, a very unique and useful app.
Response from HealthTapAug 5, 2019
Hi Evan, We appreciate your feedback and are very sorry to hear about the issues you have experienced with HealthTap. We strive to provide the best care possible and will be working to ensure this problem is solved. We again appreciate your honest feedback and if you have any further questions or concerns please let us know at [email protected].
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Tania T.
Aug 5, 2019
It didnt always work well
It didnt always work well, but it is needed in rural NZ .
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