HealthTapReviews of healthtap.com

Health tap is a tentacle of the healthcare and health insurance industrial complex. At some point - perhaps a few decades ago -medical professionals in all areas of healthcare decided to throw out the Hippocratic Oath and replace it with their lust for higher incomes declaring conditions to be worse than they really are, which, of course, means more treatment and more income. I tried Health Tap just to see if it confirmed the conclusions I’ve stated above - conclusions I’ve come to from my own horrific experiences with doctors and hospitals over several decades. What the one star and two star reviews are saying is true. The advice that is given by the doctors is cursory and isn’t something that one can’t find on their own by doing an internet search on symptoms. and I’m not surprised that they are being over billed, and/or double billed, etc. etc. Also, the price that customers are paying for this cursory advice is atrocious. Those who know the reality of our “ modern“ healthcare, and health insurance system shouldn’t be surprised at the lack of ethics that is ubiquitous in these institutions or that they would move online as an easier way to make good money, without really doing much, if any, for many people, and make a bundle doing it. Sure enough, after explaining what I will call a “female problem” to one of Health Tap’s doctors I was simply told that I should go see a doctor in person. It wasn’t a condition that I needed to see a doctor about. So I realized that this is one trick that is used by some doctors in the network, believing that everyone that calls in for advice is ignorant, So without much concern to what subscribers are referring to why not simply tell them to do that (go see a real doctor in person). On the surface, perfectly legal, but in reality, unethical, because the telehealth visit was extremely short and Health Tap got their fee upfront. So after the consultation I immediately canceled my membership. If one looks very carefully at the wording of the various reviews on Trust Pilot, they will see that the one and two star reviews are very detailed in relating their experiences, and they seem to have for the most part, a common theme and an angry tone. The five star reviews are all bright and cheery. And, frankly, I believe very few of those glowing reviews aren’t fake. Another thing to take notice of is Health Tap’s responses to the negative reviews. With one or two exceptions they are all pretty much the same: “We are very sorry that you had such a negative experience. Please contact us” and so on and so forth. Those responses from Healthtap in my opinion are just as fake as most of the positive reviews. The movement by the healthcare industry to jump on the telehealth bandwagon is ginormous. Health tap could be more honestly named WEALTH TAP.

They are dishonest, misleading and shady about charges for visits. The billing office will not contact you for months after the appointment, charge you over double what you paid for the initial appointment unbeknownst to you (and in addition to your original payment), tell you that it's paid in full and then wait another month to hit you with another random charge for the same appointment and then assure you this time it is really paid in full and please believe them. They continue to send letters about the same charges and appointment after promising that you will not be receiving anything else. The billing office is rude and lack basic competence or empathy with callers. It is like being with a narcissistic partner. They are enraged that you are enraged at their treatment of you. You spend hours on the phone, are hung up on, cut off mid-sentence without any communication and put on endless holds. Trust me, the initial convenience might be tempting but you will literally be paying triple what you would pay anywhere else and be paying on one appointment for the next year because they lack efficiency or common sense.

Teleterrible. Worst experience I have had with a doctor. Period. LOOK ELSEWHERE.

This is a scam, charged my account $80 and no service or call. Customer service is non existent.

Made appointment online for 7pm on 11/16. Signed in at 6:45pm as directed to insure my PC was up to date, the appropriate software installed etc. I signed in and was promted to wait for my appointment. So naturally I awaited my appointment thinking that surely they'd let me know if my computer wasn't adequate or if I'd have problems. When 7pm arrived I got nothing more than the spinning wheel of death for 15 minutes and a prompt to update my browser. Upon trying this I saw I was using the most recent version of my browser. I attempted to "chat" with the doctor as there was a chatbox but received no response. I am in need of perscription refills and made every effort as instructed to be prepared but to no avail. Waste of time, find another site that is actually capable of doing a video appointment.

Only one star because we called at 10am on Saturday and didn't get a call back until 6pm and them the pharmacy was incorrect (my error due to out of town). Tried to change it and got no response. Service line is t available on Saturday night or Sunday. Needed the prescription to fly home on Sunday night but did not get it. Suffered with UTI all night and all day and four hours on the plane because of lack of response. Terrible experience

SCAM!! I received a call from some Dr. I advised him of my symptoms (sinus infection) as I already knew. I told him I do well with Keflex. He said ok, will send in a prescription. Long story short.. no prescription EVER! No customer service department to talk to. Out $55 in less than 3 minutes!! Go to a urgent care, ER, something besides this one! Scam all over this one!

Fee started at 39.00 but somehow increased to 80.00. Total BS. Don't place your hope/trust nor invest your hard earned money in this. You will be cheated. I canceled my order immediately after discovering they increased their fee. Don't let them cheat you.