Amanda H.
Initially I was hopeful due to the 4…
Initially I was hopeful due to the 4 star rating. The first problem started with having difficulty getting an appointment with the doctor. Then getting the medication. I called reaptedly about receiving medication with a different answer nearly every time. I emailed reaptedly with little assistance. I started this process on May 14th. As of today May 29th I've had to get 2 refunds since they deducted another payment without authorization. I've now canceled the account.
Response from HealthRxJun 23, 2025
Hello Amanda, Thank you for taking the time to share your experience. I want to sincerely apologize that your journey with our program did not meet your expectations. Your health and well-being are incredibly important to us, and we take your concerns seriously. I’m truly sorry for the challenges you encountered, especially around scheduling, communication, and billing. We understand how essential it is to feel supported throughout this process, and it’s clear we fell short in your case. I also want to confirm that we have processed two refunds — on May 27 and May 29 — to correct the unauthorized charges to your account. If you haven’t already received confirmation of those refunds, you should see them shortly. If you have any questions, please don't hesitate to reach out to us at 208-494-2534. Best, HealthRx