Judi K.
I’ve been a customer two months
I’ve been a customer two months. My portal has never worked. I have to call for everything. I’ve tried over ten times to get it fixed. Still no help

HealthRx provides expert-guided weight loss solutions with GLP-1 medications. Get personalized plans, doctor consultations, and fast medication delivery—your journey to better health starts here!
HealthRx (healthrx.online) has 46 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Personal Care · Orlando, Florida
Excellent

Personal Care · Grants Pass, Oregon
Excellent

Personal Care · Great Neck, NY
Excellent

Personal Care · Costa Mesa, California
Excellent
Showing 2 reviews with 3 stars · Clear filters
Judi K.
I’ve been a customer two months. My portal has never worked. I have to call for everything. I’ve tried over ten times to get it fixed. Still no help
Francisca O.
In all previous clinical visits with RX i have been very satisfied. Clinicians were helpful, listened, and helped me to problem solve. However, on the last visit, my clinician discounted my concerns, and pushed for the agenda of not increasing my dosage. It felt like a complete monetary based decision on the part of the RX clinician, as I was asking to increase from 6.4mg to 8.5mg. I told the clinician the my doctor would still like me to lose more weight, as I am still high above my pre-menopausal weight. My bmi is currently at 24, but a healthy bmi for my height is 18.5 to 24, so I'm at the high end, which has never been my normal. Your clinician argued with me, essentially saying that she knew better than my doctor of 25 years, who specializes in Internal Medicine. She argued that a bmi below 24 would be unhealthy, and that she is not going to allow her patients to get to an "unhealthy" weight. According to my doctor, and every chart that I have read, an unhealthy bmi would be lower that 18.5 and I am a king way from that! I have two adult daughters, ages 21 and 37 who both carry a normal weight of 115, and the 37 year old has 3 children ages 5 and under! I am 5' 4" and currently weigh at 145, and I would like to get down to 130, which is completely reasonable, and that is what I put down on my initial RX Quiz before I started paying for your service. However, now that I am asking for a higher dosage to continue to combat my hunger, I am getting push back from your clinician. I can only presume that this is because a higher dosage comes at a higher cost to RX, and that your clinicians are advised to discourage it to keep your costs down. But the agreement with RX was that my price would not be increased with dosage increases. That is why I chose RX in the first place. I'm not happy with how your clinician tried to strong arm me into believing that my weight would be unhealthy if I continued to lose weight. I kept a weight of 125 into my early 40s, and I want to get down to 130 without being harassed. Although your clinician finally agreed to increase my dosage to 8.5mg, I am very unhappy with how my visit went, and I am decidedly considering to move to another medical service provider of I am treated in that manner again, as if I am an imbecile who needs to be schooled in weight management.
Response from HealthRxNov 7, 2025
Hello Francisca, Thank you so much for bringing this to our attention. I am truly sorry to hear about your recent experience with your clinician and the frustration it caused. It is never our intention for any patient to feel dismissed or pressured, and I completely understand how upsetting this must have felt for you. We deeply value your feedback and the trust you’ve placed in us, especially given your positive experiences in previous visits. Please know that your concerns are being taken seriously, and I would like to escalate this matter to upper management so it can be reviewed thoroughly. Our goal is always to provide compassionate, respectful care while supporting your individual health goals, and I sincerely apologize that we fell short during your visit. Thank you again for sharing your experience. We truly appreciate your patience and honesty as we work to ensure this does not happen again. Kind Regards, The HealthRx Team