HealthPartnersReviews of healthpartners.com

I have had high PTH levels of 153 to 211 for the past six years and my doctors (including an endocrinologist) at Healthpartners don't care. I was told it was 'normal' after having Gastric Bypass surgery and basically my concerns and issues (extreme fatigue, etc.) regarding these high levels have been ignored and dismissed and nothing ever done about it.

I would not recommend health partners to my worst enemy,trying to get through to my prescriptions is all but impossible, talk to a rep every time,the rep don’t give a care, in’s agent talked me into this for lower cost, what good is lower cost if you can’t get your meds when yo need them, last order they dropped the ball and wanted me to pay extra charge for shipping, this order the site won’t take my login even with the help of rep. I am going back to Humana ,May cost a bit more but always got better service and on time

If I could give Health Partners a zero I would. I have been with them since they practically started -- when they Group Health. They were great. I would call for an appointment. A person answered. My doctor was scheduled. And whatever the problem was I got an explanation. Now, I can't even get an appointment and I am much older and in need for medical care more than before. I was on hold for scheduling 58 minutes two weeks ago and no one answered. No one ever answers. If I want to schedule my doctor, I can do so 2 months in advance only. In the meantime some tests came out needing attention and no one will tell me what they mean. The nurse says I have to talk to the doctor. The doctor is unavailable except in two months. My BP needs attention. I go from one doctor to another each one starting over again with new meds. Some have side effects. I try to get them tweaked, and now sent to a new doctor. This is ridiculous. This is the US, for heavens sake! We pay for this service. If this were a shoe sales operation, the people in charge would be fired and we would go elsewhere to buy shoes.

Cancelled a pupil free day I was looking forward to.

I have been using HealthPartners for years but this year the quality of the health care and customer service I am receiving has gone way down, negatively impacting my health. I was not given information about common side effect for a medication and I ended up with optic neuritis where I could barely see anything out of one eye and I lost my color vision in that eye as well. I was told that I was approved for a treatment for my multiple sclerosis, but when I went to that appointment, I found out that I wasn't spproved, which delayed my treatment. I called to schedule an appointment for an infusion for my multiple sclerosis when I was having a flare-up and had to wait over a month to get one because HealthPartners had closed their Riverside infusion clinic. During this waiting period my multiple sclerosis worsened, causing me almost constant pain in my legs and making it very difficult to walk. Two different doctors requested that I have blood drawn and neither of them gave me information about the results of the blood values, even when those values were not in the normal range. I had to call their offices, and wait on hold for an unreasonable amount of time to request this information. Then I had to wait for a nurse to call me back. Then I had to wait for the nurse to talk to my doctor and call me back. My time is valuable too! HealthPartners has closed two clinics that I used regularly. This means I have to travel further to see my physicians, which is real hardship as I don't have car. I called HealthPartners the week of November 11tyh to find out what the cost would be for my Medicare Supplement Insurance and was told that they hadn't set the price yet. This is quite a ways into the period when individuals can change their insurance without there being a penalty and there is no good reason that HealthPartners couldn't provide the cost of their insurance. I called HealthPartners again on 11/24/20 and was told that my insurance was going up from $233.00 a month to $255.00 a month. That is an increase of over 9.4% at the same time that services from HealthPartners is going downhill. I wouldn't stay with HealthPartners except that I have two good specialist physicians that I don't want to lose. But if you are just looking to find a health care provider, I would recommend that you look elsewhere.

I'm having trouble contacting the Claims Department since June 2020. I'm on hold for at least 30mins to an hour for a representative. Sometimes longer. Once it rings and I'm being routed to a rep, the phone goes silent and then hangs up on me. I'll call back and same thing happens. Sometimes I'll get a representative. They'll take all the information (my name, contact, claim) and once they put me on hold, the call disconnects. Representatives do not call back either. I'll call back, wait in line for 30 mins to an hour just to repeat it all over again. I have to try different days and different times just to reach a rep. I would say 1 out of 20 times is when I can reach a rep who we can complete a full conversation to resolve my issues and concerns. My workload is adding up as I can not get a hold of a representative. Please explain why this is happening and provide alternatives.

I have say that HealthPartners.com Mn insurance has to be one of the most difficult insurance companies to work with as both a member and also someone that works for a hospital. The coverage is less than mediocre, getting prior auth for everything under the sun is annoying. Health partners demanded that I switch asthma inhalers to a medication I am allergic to, even sent me the medication and I had to pay a copay on a mediation that I can not even take. Called them and explained that I’m allergic to the medication and was told to appeal the denial. Why was the correct medication denied in the first place?!? I have heard people referring to health partners as death partners because of all the errors they make and now I completely understand where that comes from! Can’t wait until our contract is up so we can switch to a new company!

Very disappointed about my recent visit. I scheduled an appointment for chronic fatigue that I've dealt with for about one year. On the phone I was told insurance would cover the full cost of the appointment. The doctor asked me many personal questions, some seemed quite irrelevant to the problem. No tests were ordered, no medication prescribed, nothing was done to help/improve my fatigue. The doctor told me to drink lots of water, get enough sunlight, and excerise frequently. Then I was still charged a co-pay. I never would have gone if I'd known this would be the outcome. I'm never going back to Health Partners, it was a complete joke. Someone who'd supposedly had years and years of training told me nothing other than the basics of a healthy lifestyle which I already had known and used daily.